Customer Testimonials
Emrah Tabakovic is the most helpful employee that I have met in a long time. Took the time to listen to what needed to be done and helped me through every part of the service process. Very communicative updated me with ever new update in the service and did whatever he could do to make the service process from beginning to end as smooth as possible. He really cares about his clients and I can tell he takes pride in his work. I recommend this gentleman the next time u get service done at Lithia Volkswagen of Des Moines he ...
Emrah always gets me right with the best service on my golf!
Pleasant environment. AJ was very helpful and efficient, making the purchase an easy process. And the new Jetta is a great little car.
NO DETAILS, BUT VISIT WAS ALL POSITIVE!
Emrah was fantastic. Great service and exceptional communication through the service process.
From the beginning to the end of my service. Jontay and everyone who helped assist me was very professional and great . From the Uber/lift rides and the communication I give them 5 stars
Great customer service, super friendly, and not pushy
Service was good. Lithia just forgot to reset the service codes.
Salesperson and Sales manager were very patient and fair with us. Great dealership
Staff was friendly, knowledgeable, and helpful. The waiting area was stocked with snacks and drinks with a television to pass the time, although my oil change was quickly completed!
Salesman Jeff Weber was very professional and easy going. The finance guy Brian was also very pleasant to work with. Not sure you get to pick your finance person, but if you can.
It was better than expected. This was my first car I bought without a co signer and considering it was my first 'big girl' purchase I was very satisfied. Specifically when it came to my Car Dealer (Sales Guy) Bret Sandman... His name is cool enough, on top of that though - I was able to connect with him very well personally and when it came to my preferences on a car. I gave my thoughts to him straight and he returned his advice. We went on multiple test drives to ensure I was making the correct purchase and in ...
Jeff Weber and Emir were an amazingly helpful with the purchase of my new Tiguan.
Took my car in to get some service done, they gave me a loaner car while my car is being serviced. One thing for sure they know how to communicate with you during the whole process, thank you Emrah for all you do.
From start to finish best service I have received hands down! They really worked to help me into my new car. Thanks to everyone once again! I have purchased 3 vehicles from them and there service got better with each one. If your looking for a new car give them a chance and they will help you towards your sweet new car! Thanks again!
Professional and easy to deal with. Very efficient process once we had an agreement
Always great experience. 2nd vehicle purchase in 2 months
Staffs are polite and accommodated us really well. Service was fast and explained everything well.
Phenomenal service from the team. Sejo Dubinovic really went above and beyond to help me get fitted in the perfect car for me. It would be criminal for someone not to stop by VW of DSM for their next car.
The customer care offered by VW of Des Moines is out standing! Emrah is exceptional in taking care of his customers. Ask for him by name and you will be very happy that you did!
Very good service!
Absolutely amazing job with the work on my sons 2011 vw jetta. So much to work on and they got all wrapped in one day with great communication with me the entire time. Thanks Jontay and the folks at Lithia VW of Des Moines service center. Feel like my son will be safer on the road.
I set an appointment to have my son take in his 2011 VW Jetta. I was able to select the services needed from out of state, they sent updates on the assessment, gave recommendations, and had the car done in a timely manner. 10/10 all around. Really appreciate the ease of getting this done. Jontay W. Appreciate the communication.
Wonderful experience
Great experience from sales to management to finance. I would highly recommend purchasing a car from Volkswagen of Des Moines.
Took my vehicle in for service and the technician was phenomenal. He was kind, professional and attentive. The five stars is for the service department and for the technician. The dealership itself probably needs some attention from management. There was employees vaping in the dealership at their desk while on the computer 15 feet away from the children's play room.
Amazing service, staff, dealership, and quality of work. Highly recommend. Great pricing too. Friendly employees too.
The technicians are always very knowledgeable and helpful. Very pleased with my service and how quickly it was done.
AJ sold us a 2023 VW Taos. Needless to say one of the best experiences I have had at a dealership in a long time. Thanks AJ!
We purchased a 2022 Chrysler Pacifica with the help of Jeffery Weber. He did an amazing job at answering any questions we had, dealt with my husband, his grandma, and our 4 kids and kept us as comfortable as possible! We didn’t even realize we were there for 3 hours trying to decide! It was an amazing experience and they even went above and beyond after the fact of purchasing! Thank you Jeff for all your help!
Very good service experience. Service rep made sure everything was completed, and then followed up to be sure we were happy.
The staff was courteous and shared progress on my repair.
Good services
Jeffrey Weber is a salesman that wants the customer to get what they need. It's not just a sale to him. Thanks for list and getting me an upgrade!
replaced windshield wipers
My experience at Lithia VW was totally pleasurable. I was on time and they were ready for my car. The service advisor was friendly and efficient. The mechanic was efficient also. Oil change done in no time. And though I did not mention a problem I had taken the car to another dealership for 3 times, he found the problem during his inspection! And I will return to Lithia to have that problem addressed. In fact my car has a new service home !!
My car was hard broke and needed immediate repair. They were already booked with appointments but still let me drop my car off and made sure I had transportation back home. Jontay, my customer service rep, was great; he kept me informed on everything, always responded promptly to my questions, and was very pleasant and accommodating.
This needed up being a quicker fix than I had anticipated. Honesty I hadn’t been here in years due to previous bad customer service. I decided to give them another shot. Service representatives were quick and professional. I gave 5 stars based on this experience alone and not on experience as a whole. I will be giving them more opportunities in the future. I spoke with a salesmen and he informed me some changes had been made a while back in that department. I drive an hour to get to this dealership. great experience this visit.
We had a good experience with the Service Deparrment. Jontay, the Service Department, worked very hard to ensure that our vehicle was serviced sooner than anticipated. He also maintained good communication with us through the entire process and provided status updates.
(Translated by Google) My reference Dealer (Original) Mon Dealer de référence
Fantastic communication from Emrah, who kept me informed of progress throughout the day and thoroughly answered all my questions. Great experience!
AJ sold me a used Hyundai Tucson and I love it! He was able to work with me on the price and throw in a discounted warranty to cater to my strict budget but allow me the peace of mind that the extra protection provides. He answered all my questions, made the buying experience as stressless as possible and called a few days later to make sure everything was going well with my new car. The finance department was also able to give me a great APR that beat my pre-approved rate from a bank. Highly recommend buying from this ...
Great service and friendly staff made our experience perfect!
Mark and the crew were extremely helpful and accommodating, making it very easy for my daughter (ISU student) get our Passat in for service. A great experience and they did a fantastic job! Thank you!
Jacob did a great job
Had to take my 2023 Taos in for a software update. Great service, friendly staff, and comfortable waiting area. My Taos is running great, no more software issues, and they gave me a free car wash ticket so she looks amazing too
Lithia was fast, helpful, and respectful! I’ve always had a great experience whenever I need to bring my car in. Everyone is friendly.
Always amazing service. Where pricing may be higher than your local auto shop, service makes up for it.
I appreciate the professional manner in which the employees interact, along with the top drawer level of service. Thank you all!
A flashing “Glowplug” light and “Check Engine” light came on my ISU daughters TDI. Mark and his crew got the car in right away, worked with her schedule, provided transportation and got the issue resolved without her missing a beat! Great service! Thank you!
I had a great experience with my car service. They took care of everything quickly and efficiently. Jontay Williams was exceptional with communication, keeping me updated throughout the process. He even offered me a ride and provided accurate estimates for the service. I’ll definitely be returning whenever I'm in DSM area. !
I had a great experience recently purchasing a car and appreciate the finance manager and Jeffrey for their time and expertise! This is my second time purchasing from this place and they have been wonderful to work with!
Jacob was very friendly and polite. Service was quick.
Great service but the price for repairs is way too expensive for me personally
I was very happy by the quality of the work done on the repair of my vehicle (2014 Jetta) at this dealership. They did an outstanding job. I would highly recommend.
Every time I have my car serviced, the service department knocks it out of the park. There is always effective communication. Drop off and pick are easy and they value my time. I rarely wait to talk to someone.
Aj was my sales person. Along with Emir store manager. Great experience they answered all of my questions that we had as first time buyers from Volkswagen of Des Moines. Thank you guys.
The truth! Jontay was super responsive and forthright! I had car trouble out of town and these guys walked through the fire to get me back in the road. It took some to get through the repairs but that was no fault of if their service department— some parts take time. I’m eternally grateful for these guys— honest, transparent, and responsive (they quoted my anxieties). You’re in good hands with VW of DSM.
Everything was done quick and great!
jontay was very helpful, polite, and patient. he answered all my questions and took down all my concerns and made sure the service department was aware of them. he updated me on my vehicles progress. i feel i got a proper diagnosis on my vehicle and the service department adequately inspected my vehicle to diagnose the issues. im happy with the results even though i chose not to do the repairs.
Service was clear, concise and very friendly. A+.. Emrah is always on top of what is needed..
Great and fast service! JONTAY went above and beyond for me. Got my car in and gave me a great loaner car while mine was being fixed. 10/10