Customer Testimonials
They were very helpful got my car fixed fast . Best dealer ship !
Great customer service. Oil service was quick, as expected, and staff was nice and accommodating.
Fantastic service! Was in and out with my issues fixed quickly.
Chelsea was very welcoming and exhibited great people skills.
Was met in the service lane by Chelsey who directed me to her check in station. Took my info, got me checked in, asked if I was waiting or leaving. Work was done within a reasonable time. Chelsey finished the paperwork with me, walked me out to the service lane, thanked me for coming and I was on my way. Great service!
Took my vehicle back at scheduled time and updated me on the progress of service!
Excellent service and job done right the first time
Always have received top notch service
Quick service and great communication from service staff
We were helped by Mark and Nick while looking for a used vehicle, they were both very professional and knowledgable. Even more importantly to me they were never pushy and communicated well. I would recommend anyone looking for a Volkswagen to visit this store and work with this amazing staff.
Lithia seems to be well maintained & clean. I’m completely satisfied with the work done on my Tiguan. Thanks
What a comfort to go to Vw of Des Moines . I need to travel about an hour to get my Beetle serviced. The staff seems to go out of their way to make you most comfortable, They kindly squeezed my service in on a Saturday morning, When job was completed and staff busy with customers, a sales representative made sure he got me back on my way . The service is excellent!They are kind, professional, knowledgeable , and it is extremely comforting knowing the job is completed successfully! I’d highly recommend your service! See you again ! Sue
An amazing experience. Christian was amazing to work with. Everything went perfect and we are happy!
Excellent service and friendly staff!!!
Communication throughout the process was good and service was thorough and timely.
Came in for a routine oil chance and was out in an hour. Great service! Jontay was very helpful and friendly as well, and took the time to check to see if my vehicle needed any other services.
Although woefully understaffed on a weekend (who isn't these days?), the dealers and managers were helpful, accommodating, followed up on questions, and were courteous hosts.
Jontay was great! He provided me with excellence service - from the communication to the customer service and to making me feel comfortable and well updated and educated on everything that was going on. 5 stars for sure !
Great sales experience with Christian.
I chose this because my recalls took so long to get done. The people were very friendly and courteous.
Lithia is always clean and tidy! The service advisors at Lithia are welcoming and professional, every single visit! I’ve had a couple interactions with Cory Norman where he’s gone above and beyond my expectations and is very knowledgeable!
I went in for a service because my engine oil lights came on. Jontay was the BEST help during the stressful process. If you are thinking of going into a random mechanic shop…I would stop thinking and just go into the VW dealership. Make sure to ask for JONTAY!
I went in for a service because my engine oil lights came on. Jontay was the BEST help during the stressful process. If you are thinking of going into a random mechanic shop…I would stop thinking and just go into the VW dealership. Make sure to ask for JONTAY!
I had an appointment for oil change at 1pm and was in and out before 2. Not pressured to do more than I wanted. My service advisor was great.
I took my wife's 2010 Volkswagen Beetle in for new windshield wipers. Everyone was friendly and pleasant. There were two people who asked if I had been helped, even when I knew it probably was not their job to do so. I will continue to do business here. You guys rock.
Great service. No pressure. Really explained everything
Quick services and a job well done.
I had to get my car serviced for a recall/oil change. Ended up being a long repair due to back ordered parts. CW took care of me very well by getting me in a loaner vehicle and getting all my issues serviced under warranty. Very thankful for the great customer service!
Good communication and great customer service
Jontay could not have handled the appointment any better. He was efficient, kept me informed, and most of all was considerate and respectful of MY time.
Absolutely a great customer service experience. I truly appreciate the repairs completed on my VW.
A.J. was great to work with! Very happy with my VW
All contacts were friendly. In addition to the tire special I was able to get other items serviced. I received a ride home and was picked up later when the work on my car was completed.
Greeted promptly. Jontay was friendly and professional and my car was in and out within an hour. Pleasant experience
Very friendly and helpful. Know me by name and always greet me the minute I walk into the dealership
Great service. They were able to get me in The next day and performed all the work I need done in a timely manner.
Very good
Always amazing service!
Lithia and staff are top notch good people, great service. Emrah works diligently to get repairs done in a timely manner with the utmost importance on the word service. I work and interact with many vendors and workers on a daily basis in most places service is a thing of the past. The team at Lithia rises above any of that and makes sure customers are heard and problems are solves. Thanks for what you do, other companies should learn from your example.
Friendly, prompt service. Felt the service team cared and wanted to do a great job.
The whole team is amazing. From the Top to the Sales Rep. Jeremy (GM), Sejad (FM), .... (SM), I forgot the Sales Manager name :(, and Quinn (AE). They hear you, definitely yes, and they not just respect your budget, they will do whatever it's take to earn you business. We never felt pressure, neither harassed to buy/lease a car. I recommend this experience to anyone in the Midwest (NE,IA,MO,IL,MN,KS,WI). Today days is not easy to go out and buy/lease a car, everyone knows why (Interest Rate, Prices, Strikes, Inflation, bla, bla bla), ...
THE BEST DEALER!!!! THE MOST PROFFESIONAL MANAGER, JEREMY, AND THE BEST ROOKIE: QUIN!!!! WHAT A TEAM!!! THEY CAN CERTAINLY UNDERSTAND YOUR NEEDS AND DO THEIR UTMOST TO GET YOU WHERE YOU CAN REALIZE THE DEAL!!! MARVELOUS RESOURCE TO HAVE IN IOWA!!!!! AMAZING EXPERIENCE THERE YESTERDAY! I TRULY WAS MAGICAL!!!!! 🩷
Great customer service and super quick turnaround.
Service advisor is always on point with all of my stuff.
Experienced great service from communication to ride service. Will be back!
Great service
Customer service here was great. They were nice and there to help me when I need it. JONTAY knew what was going on.
Everyone was very helpful, and knowledgeable, quick and painless experience.
Very good service
I arrived early. They finished early. It was timely & their facility is amazing!
My service manager was Jonty Williams, such a fantastic person who took care of the service needs very carefully and kept updating the status as necessary. It took a little longer than expected as the new ID4s, but a loaner car was provided.
Friendly service team. The time it took was within the quoted time. Comfy waiting area with snacks and drinks.
They quickly diagnosed the problem and even validated it was covered under warranty while I dropped it off. They covered the repair at no cost under warranty without any hassles!
The dealership kept me apprised of the status of my vehicles process as I waited. They were up front with what my costs were and went over everything that was done. A very professional and pleasant experience
1 year check, oil change and recall dial was done swiftly and good. Thank you
Outstanding experience with Nick! Nick went above and beyond to make sure my partner and I were satisfied with our dealership experience. Less impressed with management’s social skills, but I didn’t go there to work with them.
Jontay very helpful and very friendly, he was busy but still had time to acknowledge that I been waiting for my car. Thank you, Jontay
Love my Tiguan! The group of guys I worked with are awesome!!
Always impressed with the professionalism and care received!
(Translated by Google) For customer service (Original) Por el servicio al cliente
Did a good job identifying the problem and communicating with us. Unfortunately the part wasn’t available but it is being ordered and we were able to set up an appointment for the future. Overall a good experience.
Had a few minor services needed done on my car, Emrah helped me at the service desk. He made my experience quick and easy.
Friendly and prompt service. Detailed service statement describing the work that was done. Wait time was not long.
Chelsie was excellent . A real asset to the team. Service was quick. Good visit today.
Excellent and thorough service, with a side helping of honesty. My service representative was able to track down the extended warranty on my vehicle, which covered the vast majority of the work my vehicle needed...despite the fact that I had forgotten about it. This was impressive to me, because they could've charged me for it all and I wouldn't have known the difference. Because there was a delivery delay on a part which needed to be replaced, they were able to secure a loaner vehicle with a minimum of fuss. Great technical work and personable, patient staff.
Service people are conscientious and willing to listen to concerns. The waiting area is clean and inviting,
Such friendly employees. Always services our VW well.
AJ was so helpful! This is my 2nd purchase from Lithia. Both great experiences. Thanks
Lithia Volkswagen of Des Moines took great care of us throughout our service appointment. Red educated us on the repairs taking place on our vehicle. We appreciated his time putting our minds at ease.
They kept me informed to progress on my car. Very helpful with transportation in regards to getting home and getting back to pick up my car.
Greeting was amazing. Service report and information was great. I was concerned the intake GM dealer didn't do oil change right and I think I was still right in that. But, I still have concerns that there is a leak, although minor, I feel like I'm going to need another inspection. Update: concern addressed and also returned for front and rear differential fluid changes.
Its good
My Tiguan 20,000 service was done as usual in really professional way!!! Thank you
Had great service the other day. Scheduled online, shutlle provided back home. Pick-up smooth and no surprises and reasonable prices. Thank you all around.
It was very good
My experience with Lithia Volkswagen was outstanding. I particularly liked the communication via the app on the status of the repair. Very professional and friendly staff focused on customer service.