Customer Testimonials
All requested maintenance was completed on time & well done
We had a great experience with AJ and Lithia VW. AJ new his product details perfectly and could translate them into non car people talk. He showed us some awesome Easter eggs on the car and made the process really enjoyable. We did not NEED a new car but the pricing was fair and AJ and teams work was great, so we upgraded.
Emrah has always done his best to accommodate my scheduling for services. I appreciate all he does to make sure my experience with servicing and/or repairs to my vehicle are a pleasant experience. The dealership in general goes above and beyond to make sure I am taken care of every time I visit.
While we ended up holding off for now, Quinn and his manager, the dealership, were absolutely fabulous with their communication, transparency, and even offered to bring the vehicle to us. Negotiation was fantastic. Quinn you are appreciated very much, and thank you all for everything. We will keep an eye on your inventory for sure as we keep looking.
Very friendly. Very casual test drive experience. Very knowledgeable.
We drove 2 1/2 hours to Des Moines to actually look/puchase a diffrent Chrysler Pacifica from a diffent used car lot. The trip was considered wasted as the first dealer left alot of issues with the car undisclosed. We decided to drive through Volkswagen of Des Moines before heading back home. And I'm glad we did, we found the perfect Pacifica all the features that we wanted plus some. Jeffrey Weber was a great person to work with. Would highly recommend him to anyone looking to purchase new or used
You all were friendly and treated me well..
Great experience from shopping the website, our salesperson to the finance manager to the thrill of driving home!
ALWAYS prompt, courteous, competent, helpful service.
I recently purchased a vehicle from VW of Des Moines, and the experience was excellent from start to finish. Jeff was incredibly knowledgeable and made the process smooth and stress-free. I appreciate the great service and highly recommend this dealership!
I am so happy with my purchase and the whole process was very easy. Riley was an exceptional sales person and the entire team at Lithia Volkswagen of Des Moines were rockstars!
Easy to schedule, excellent service, and advice Enrah was very helpful
We were long overdo for a new car. Lithia and their team made exploring the options and finding what fit is best easy! Highly recommend working with salesman AJ Highsmith!
We had a great experience working with Jeff Weber (sales)! Previously we have had multiple, terrible experiences with this dealership and it has been the reason we hadn’t gone through with a new car from this location previously. We reached out bc we had interest in a particular vehicle and partnered with Jeff. He made the experience better than it had been with our last purchase(s) and went above and beyond to try to make it an easy experience for us. We highly recommend Jeff!
This is the second new car we buy from Lithia Volkswagen in five months (and actually the third from Lithia in five years) and we can do nothing to recommend them for their friendly, no pressure style. They are patient and do not play games about pricing and options. They listen to what you are looking for and work to make sure you get what you want for a fair price.
The team at Lithia VW were knowledgeable, honest and low pressure. They treated me with respect and kindness. Truly a great customer service experience.
Had a great experience at Volkswagen of Des Moines this weekend! Kalli was awesome to work with—helpful during the sale, super supportive, and really easy to chat with. Brian in finance made signing everything smooth and painless. And Sejad and Kalli—I appreciate you both working with me to get the numbers numbering 😄. Honestly, I’m just thankful Sonic doesn’t open before 10, or I might’ve missed out! Super happy with the whole experience—thanks, everyone!
It was a very nice experience right from the start, everyone in the process was very nice & helpful. I love my blue car!! AJ was great to work with.
I recently leased a 2025 VW Jetta, and I couldn't be happier with my experience! Quinn and Emir were absolutely fantastic to work with. They were knowledgeable, friendly, and made the entire leasing process smooth and enjoyable. Their professionalism and attention to detail really stood out, and they took the time to answer all my questions and ensure I was comfortable with my decision.
The 2025 Jetta itself is impressive, offering a sleek design, comfortable interior, and excellent performance. I highly recommend reaching out to Quinn and Emir if you're considering leasing a vehicle; they truly make the process a ... Read More Google - Apr 15, 2025
We just bought 2 VW vehicles from Jeff Webertoday! He was fantastic! Great guy! Friendly and put up my husband and I and that’s saying a lot!! lol! The entire experience was great! Everyone was super friendly and the whole process for buying both vehicles was pretty smooth! Thank you everyone! Fred and MV
Salesman was friendly and patient, I felt the SUV was priced at a good price, the SUV drive good and everything worked. I would recommend Lithia Volkswagen.
The only VW place in Iowa, difficult to get there, super expensive, communication could improve with non auto expert words. This process has made us know VW won’t be our next car due to access and cost for repairs.
The buying experience was great just like the employees were too. They helped us realize we were looking at something that didn’t really fit what we said we wanted and guided us to something that did fit what we wanted.
They made the car buying experience easy. Nice sales person and quick delivery
Great experience. They made it easy.
Working with Kalli and the staff from Volkswagen of DesMoines was a great experience. They were helpful and patient with us as we worked through the process of buying a new car.
Riley was great. Very helpful and knowledgeable. He made the process quick and painless! I love my new car!
Emrah was so good to work with. Very helpful, and quick to respond to questions, etc.
Ok so get this. I went to Ramsey to get an oil change and when they did the multi point inspection they found that all the seals on my cams had blown. The pictures were terrible. There was oil everywhere. They texted me a quote over $3200! Before I passed out Anna came into the lobby to save the day. She informed me that my warranty had expired only a few days before, but Ramsey was going to honor the warranty anyway! They put me in a brand new Legacy and I was on my way. When I went to get ... Read More Google - Apr 5, 2025
The VW TEAM is the best ! Easy atmosphere! Best sales people ! All around 5 star!
We have worked with Emrah multiple times and he always provides exceptional service. He takes the time to explain everything and follows up as expected.
Was great experience. Sales Jeff was absolutely the best!! Made sure to take of us . Everyone needing new ride needs to stop in and talk to Jeff he will make miracles happen!
I got right in, and everything was taken care of.
Jacob was fantastic. He is knowledgeable in process and his follow through is excellent. I will Be requesting him each time I go Into VW.
My experience buying a used car was very positive. I paid a fair price and everyone at the dealership was polite and helpful.
Truly had the best experience with Volkswagen of Des Moines! Bret and Sejad were both very kind, efficient and wonderful all around to work with in purchasing a new Volkswagen Atlas. They were also very accommodating and made the car buying process super smooth!! I would recommend them to anyone in need of a new vehicle, but specifically parents to littles in need of a safe, reliable and stylish vehicle + time mindfulness. Five stars all the way!!
Great place and very easy to work with.
Professional team kept us apprised of progress and took note of warranty coverage due and available
Jontay W is the best service guy to work with. He’s so polite and easy going on the vehicle. He gets straight to the point no crap and he’s always got something up his sleeve to make it an awesome visit no matter the circumstance!
AJ did a great job for us!
Nice and friendly staff. Not pushy. Had Riley as my salesperson. Super chill dude. Courteous and took his time with me. I enjoyed the whole process. Emir (I think his manager) was also nice to work with. Very professional with great customer-service skills guy. I think Brian? Sales-bank manager (I think) was also cool to work with. Have no concerns or issues with this dealership. Only positive and happy emotions. I truly enjoy my new ride (VW Atlas Cross Sport). Thank you guys for making my dream come true!!!! I wanted to drive / own VW Atlas since the day it ... Read More Google - Mar 7, 2025
My advisor, Jontay, was fabulous. He kept my informed alon the way as a part was on back order. I received excellent customer service and am confident I will continue to do so with Jontay.
We had a good experience purchasing our pre-owned VW Atlas Cross Sport from Lithia. Riley was friendly, knowledgeable and made the whole process smooth. If you’re in the market for a car, I recommend checking them out.
I really appreciated the customer service by Jontay. He took care of me last time I was in. Very professional and forthcoming with information.
Jontay is always very pleasant to work with.
Friendly technicians fast and quality service.
The update went quick and had a very comfortable area to wait.
Today I had Jeff help me out today. The progress was very easy and quick. I found a car that I liked right away and I ended up with it. Jeff was very friendly as well so it was like I was buying a car from my friend.
Very informative, and great communication each step of the way. The diagnostic documentation and complete description of costs associated with the individual items that needed attention was excellent. Would definitely recommend and will be returning when I need service for my 2014 Passat.
Service manager was very courteous. Work was completed on time, as indicated.
Brought my jeep in to get a part replaced.Emrah got my vehicle in got the work done in a timely manner Highly recommend Vw of desmoines
Jeff Weber was great to work with and met all of our car buying needs. He hooked us up with 2 stuffed dogs so that each of our kids could have one. Great experience!
AJ was great to work with, he took the time to understand what we were looking for. He spent time outside of normal working hours to communicate with me. He was able to provide multiple options that met our needs and was extremely knowledgeable of each vehicle we were looking at. AJ made the car buying process quick and enjoyable. We will be returning to Lithia for future purchases.
jeff weber sold me my pre owned certified VW. he was very professional and friendly without the high pressure sales mentality. i have a thin credit profile and they got me in a certified pre owned 2021 vw. i will continue to use lithia for my VW experiences. thanks so much jeff!
My husband and I purchased a 2018 Explorer from then. I reached out on their website and Quinn contacted me immediately. We set up a date and time to come in and test drive it. Of course I loved it! We started negotiations and gave Quinn a number that we could do, and he made it happen! The whole process was painless, and everyone was very nice and professional. They even sent me on my way with a full tank of gas! We would definitely do business with them again!
My wife and I had been researching vehicles for her and found a match in a 2018 ford explorer at your location, we contacted quinn and set up a time to test drive the vehicle, quinn and staff at Volkswagen of Des Moines were prompt to greet us walking in the door. After some negotiations we decided that was the vehicle we wanted. Quinn and staff made the whole process enjoyable and as easy as I have ever had buying a car. Thank you very much and the wife loves her new car.
Last week I was in a car accident and my beloved Honda Odyssey was totaled. It has been one of the most stressful weeks of my life!! I was googling 3rd row vehicles for sale near me and a random Honda Odyssey happened to pop up at VW of DSM. Same exact year, make & model of my totaled vehicle. I made a phone call and was in contact with Riley, who gave me some information on the vehicle and I decided to come up for a test drive. Riley was not pushy at all, let me do my own ... Read More Google - Jan 17, 2025
Very good customer service and very helpful during the visit!
Actually had a good experience with Lithia to my surprise. Past experiences haven’t been great but this was a very smooth transaction.