Customer Testimonials

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Google Jun 24, 2021

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Google Jun 23, 2021

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Google Jun 23, 2021

Great service.

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Google Jun 22, 2021

FARIS- is the Man... if you want to have a fair deal, and no pressure sale, hes the one. I strongly encourage you to hear him out and tell him what you want and he will do his best. Thanks Faris for helping me

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DealerRater Jun 22, 2021

Zach was INCREDIBLE!! We couldn’t of asked for a better experience. He wasn’t pushy and seemed to care about us, not just if we bought. He was very easy to talk with and honest with us. He helped us get a great deal on a vehicle we really wanted!! Wonderful experience, if you’re looking for a vehicle…he’s your guy!!

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DealerRater Jun 21, 2021

The service department, my adviser Kevin, really came through for me.

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Google Jun 18, 2021

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DealerRater Jun 15, 2021

Great to work with the s as we live out of town. Picked us up at the airport and had the vehicle ready when we got to the dealership.

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DealerRater Jun 13, 2021

As a young first time car buyer, Alex had treated me with respect from the moment i started talking to him. He was great to work with! We will definitely be coming back in the future for another car…

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DealerRater Jun 13, 2021

Check engine light was on and Lithia worked with me to squeeze me in to get the car serviced. They contacted my extended warranty company and got the service work approved by them so I only paid the deductible.

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Google Jun 12, 2021

Faris was incredibly knowledgeable and easy to work with. He went above and beyond and made the car buying experience quick and easy. I would highly recommend him.

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DealerRater Jun 12, 2021

Engine light came on a week after my car was there for about a week. I called Kevin and he said he would get back to me when bring in my car. I appreciate how Kevin called me when he was able to have a car for me to drive. My car was in for 10 days. Was called when it was completed and brought the car and in mine now. My thanks to Kevin for the great customer service.

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Google Jun 11, 2021

Pleasant, hassle-free transaction. Friendly and knowledgeable salesperson. Would recommend to friends and family.

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DealerRater Jun 10, 2021

I brought my car in for an issue that was diagnosed as a glitchy communications box. The sevice rep told me he would need to order the part and call me when the part arrived. No one called. i called the dealership and found the part had arrived. I made an appointment and had the part replaced. Service was great otherwise.

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DealerRater Jun 10, 2021

Had my daughter’s VW Beetle in for a safety bag recall and ran into an old friend, Brian Braack! He introduced himself to my daughter and gave her his card. He said if she ever needed anything to let him know. My daughter is just turning 16 and this was a learning experience for her and Brian made her feel much less nervous foe when she takes her car in without me next time. Thanks, Brian 😊 P.S. As Brian knows, I’ll be sitting somewhere in the woods pondering life when my daughter goes in next time!

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DealerRater Jun 9, 2021

Very satisfied with our buying/trading experience at Volkswagen with salesperson Zach. We didn't walk into dealership planning on trading the same day but we found a vehicle my husband and I liked and walked out with a new VW Tiguan. Would highly recommend this dealership to others.

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Google Jun 8, 2021

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Google Jun 8, 2021

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Cars Jun 8, 2021

My salesman ( Faris ) was knowledgeable, professional, and pleasant. The transaction was hassle-free. I'll have no problems recommending Lithia VW to friends and family!

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DealerRater Jun 8, 2021

My salesman ( Faris ) was knowledgeable, professional, and pleasant. The transaction was hassle-free. I'll have no problems recommending Lithia VW to friends and family!

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DealerRater Jun 3, 2021

Good communication from start to completion. Facts and figures remained valid throughout our transactions. Our salesperson, Robert Bridges was efficient, punctual and very knowledgeable. Thank you!

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DealerRater Jun 3, 2021

Lithia service department always does an excellent job. They are the best of any auto dealer we've used at explaining to the customer what problems they find, and how they will fix them. They are also unfailingly courteous and pleasant. Thank you.

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DealerRater Jun 3, 2021

Friendly and helpful. Treated me well. Promised full tank of gas at pick up of such, bit had only 1/2 tank. Took good care of me otherwise. Even Promised to send new O2 sensor which was called out on OBDII readout. Would buy from again.

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Cars Jun 3, 2021

This was the first one of these models that the dealer delivered. The honesty and integrity of the sales representative and the finance manager was above expectation.

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DealerRater Jun 2, 2021

Found the car I loved! There were some hidden fees though so I would expect about 1k-2k of those. But the people were helpful, and my car came with a great protection plan!

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Google Jun 2, 2021

Sam was amazing to work with and there was so pressure whatsoever. Will buy from him again!!

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Google Jun 2, 2021

With being my first time shopping for a car it was amazing! Chris was AMAZING and made it painless! I will go back again! Everyone there is wonderful and very friendly!

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DealerRater Jun 1, 2021

I was very impressed with the Brian Braak the sales person to get everything ready to deliver our new car. Knowing the purchase was made from VW’s website they handled the process above expectation.

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DealerRater May 30, 2021

Wonderful employees all around. Very nice to work with Zach as the salesman. He was not pushy, but he was confident. He took great care of me. Also, Dwayne was excellent in finance. I found them both to be very personable and easy to work with.

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DealerRater May 29, 2021

Tires rotated and front end aligned. Drove to Iowa City and tire light came on. Took it to the VW dealership there and they checked tires. A couple had too much air??

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Google May 28, 2021

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Cars May 26, 2021

Nice dealership. AJ was great to work with. Very friendly, personable and listened to what we wanted. Alittle confusion on the sticker price and the extra for warranty but AJ explained and made it right. AJ knew alot about the cars and made sure we were comfortable. We were suppose to come down to Des Moines the next day to bring our trade in car and take our new car home. We live 1 1/2 hours way and the day we were suppose to do this my husband got in a accident at work. AJ was very compassionate and wished us well ...

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Google May 25, 2021

Very professional, courteous, and job was done on time!

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Google May 23, 2021

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DealerRater May 23, 2021

I was looking for a specific make and model of vehicle on line and ran across Lithia Volkswagen of Des Moines. I left contact information and their online coordinator call me. She set me up with Zachary Ktabunde for an hour later. Met Zach, went over a few vehicles, drove a few . . Zach was very product savvy and personable to put it mildly. Stumbled across another vehicle (not at all what I intended to look at) . . drove it, loved it, bought it. Zach and Lithia did a great job!!

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DealerRater May 21, 2021

This was the best car buying experience! Alex was wonderful. Very knowledgeable and helpful. Made the process so easy and went out of his way to even deal with my insurance company after we ran into some hurdles.

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DealerRater May 20, 2021

Zach was a pleasure to work with from start to finish. Answered any questions we had. Also took the time to detail the vehicle before sending us on our way. My wife and I couldn’t have asked for a more positive experience.

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DealerRater May 20, 2021

AJ did phenomenal. He simplified everything to me and helped me through the process as a first time buyer. He was easy to talk to and worked with me to get the deal I desired.

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Google May 19, 2021

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DealerRater May 18, 2021

Had a great experience recently purchasing a VW Atlas with Majid. He and his team were very responsive, knowledgeable, and friendly. Would recommend to anyone looking to purchase.

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DealerRater May 17, 2021

Thus far my experiences with the service department have been exceptional! Both Linda and Kevin listened to my issues and resolved in a trustworthy manner. I'm satisfied with services received.

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DealerRater May 17, 2021

Zachtary was very well informed about the car's the dealership was selling. He took care of all the questions we had about all equipment the car had on it.

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DealerRater May 17, 2021

Great staff and facility. No pressure deal on the car. We enjoyed our time there and are looking forward to enjoying the car as well.

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Google May 17, 2021

Great experience

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Cars May 14, 2021

TJ was an exceptional salesperson. We felt totally comfortable and appreciated to be buying from Audi Des Moines. Even though we purchased a used vehicle, they treated as though we were buying a new car from them. This customer service and buy experience did not go unnoticed. Thanks TJ!!

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DealerRater May 14, 2021

Alex was helpful,knowledgeable, no pressure, efficient with paperwork and professional.Zach called to ask if any issues. Appreciate that! Thank you for following up.

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DealerRater May 13, 2021

Pretty good experience. It was nice to not have to come in to get this done and the patience of Zach while we were getting down right rates and price was much appreciated. Also appreciate the drop off of the car, thank you!

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DealerRater May 13, 2021

The company was courteous and friendly and they seem to care about the customers they were serving and they showed exceptional service and care for customer

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DealerRater May 13, 2021

Very nice and accommodating. Loved the idea of a free car wash! Didn’t have my car done the same day but gave me a loaner. Thanks

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DealerRater May 13, 2021

Good service, thoughtful service manager. I was in/out in good time. Although I did see some cleaning protocols in place, I was DISMAYED that most people were not wearing masks. That's unacceptable. I'm very glad I won't need scheduled service for a year and I might go elsewhere if something on my buggy breaks before that.

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DealerRater May 13, 2021

Phil Ostrem was very helpful and efficient. It was nice to be able to communicate via text. The other staff was friendly and helpful also.

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Google May 12, 2021

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Google May 12, 2021

Sam Dawson was our sales guy and he was awesome to work with. He was extremely patient with us as we searched for the right model & color that fit our needs. Once we were ready to make a purchase, Sam worked quickly to make sure it was a smooth and painless process. He even noticed the alignment was a tad off on one of the back doors (something I wouldn't have even caught) and he had it taken to the shop and corrected for us with no issue at all.

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DealerRater May 12, 2021

We were very happy with Majid’s knowledge and customer service when we purchased our VW Atlas. The rest of the staff at the Lithia VW dealership in Des Moines was excellent, as well.

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Google May 12, 2021

Brian was just awesome. The sales team was great. I receive a excellent interest rate. But the most amazing thing was Brian listen to what my needs were in purchasing my new car, right down to the color. The payments are within the budget I had set. I am so glad I chosed Lithia Volkswagen od Des Moines. Thanks to all involved. Doretha Johnson

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Google May 12, 2021

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DealerRater May 12, 2021

The staff was friendly, detailed and helpful. I am also very happy with the vehicle itself and the whole experience was great and made me feel comfortable.

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Google May 11, 2021

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DealerRater May 7, 2021

Great service visit !!! Needed some warranty work done.Fast service and great job done.Will always use them for service on my volkswagens.Thanks again !!!

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DealerRater May 7, 2021

I had a great experience with Lithia which resulted in my leasing a VW Jetta. Everyone I spoke with treated me very well and were not pushy in any way. My friend Linda Horner encouraged me to visit Lithia because she had dealt with Brian for several years and I feel she should receive a thank you for her recommendation as I probably would not have come to the dealer, otherwise. I spoke initially with Brian but Brenden was my salesperson when I went back the second time. He was so easy to deal with, so helpful explaining the benefits ...

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Google May 6, 2021

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DealerRater May 5, 2021

Pleased with my purchase. Love my new car. It was a busy Sat. I had to ask someone to test drive because everyone was busy. They quickly brought car up. Sales and financing went smoothly. My only complaint is that the car had some finger smudges and other areas that needed to be wiped down before I drove it home.

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DealerRater May 5, 2021

Having moved back here from Washington state, I’m very pleased to have found this place for my Jetta’s upkeep. Kevin was super helpful and a pleasure to deal with.

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DealerRater May 5, 2021

3rd time leasing and was by far the best service we had. Listened to what we wanted and we were out of there in about an hour.

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DealerRater May 4, 2021

Sales and finance staff are incredibly knowledgeable and helpful. They were great with communication and explanations of the process. It was a pleasure to work with them.

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Google May 2, 2021

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Google Apr 30, 2021

Very friendly and easy to work with!

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DealerRater Apr 30, 2021

Amazing experience! Very professional and accommodating! Mercy Mickelson was amazing! Had most of the paperwork ready for us when we got there! Will definitely recommend to friends!

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Cars Apr 30, 2021

Phil Ostrem at Lithia in Des Moines was very courteous and helped make my service appointment go as smoothly as possible. Always a pleasure doing business at Lithia.

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DealerRater Apr 29, 2021

This dealership and staff is amazing I was a out of state purchaser and the sales and finance team handled it like pros no stress

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Cars Apr 29, 2021

This was the easiest time and without pressure from a salesman that I have ever had in the buying process. The salesman listened to every question I had and answered them with ease. I plan to buy another car for my wife and would not think of going to any other dealership.

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Cars Apr 29, 2021

The sales and financial team was amazing I do not live in Iowa I live in Florida and they handled the sales like a pro no stress

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Google Apr 29, 2021

This was one of the best experiences I have ever had dealing with a car lot and salesman. Extremely happy with my purchase.

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Cars Apr 29, 2021

The experience worked out very well. Lithia VW had a BMW wagon in inventory, I was tracking for a while. I was visiting relatives in Iowa, and took a shot with the Lithia VW team to check out their car. Majid met me, was extremely informative, professional and exceeded my buying expectations. I purchased the wagon and drove it to my home in New Hampshire. Very excited about the car and the dealer! Thank you again Majid!

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DealerRater Apr 28, 2021

We had been looking for the Palisade and one became available at Lithia Volkswagen. The sales department worked eagerly to make a deal with us. Fairs followed up with us to answer any questions. Dwayne was great at answering questions about the loan and made the paperwork portion enjoyable.

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DealerRater Apr 28, 2021

Faris was very knowledgeable and made the purchase easy and smooth. He explained all the features of the car before the test drive and answered all our questions.

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DealerRater Apr 28, 2021

im happy to get a car at company very friendly the agent there and also the manager thank u soo much to this company good bless you

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DealerRater Apr 28, 2021

Faris did everything he could to ensure that he found me a car that I was able to get approved for that met my likes and requirements!

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Cars Apr 28, 2021

Dane was very helpful and spent more than six hours with me. He was very patient and friendly as I took my time deciding which car to buy. Aplus!

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DealerRater Apr 28, 2021

The sales and finance team at this Dealership was absolutely amazing we purchased a 2021 Volkswagen Altas. I am not a Iowa resistant I live in Florida but the sales and finance team handled the sale, registration and tax issues between the 2 states like a pro no headache or extra time

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DealerRater Apr 27, 2021

Been buying From Brian since 1999. Best in the business. Smooth transaction. Always follows up after sale. Thank you for the good work. See you again

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Google Apr 26, 2021

They fixed a 3 grand engine issue for free.

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Google Apr 25, 2021

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Google Apr 25, 2021

Chris was helpful in selecting and buying the car.

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Cars Apr 25, 2021

Sales personnel went over all the features in the vehicle and was very knowledgeable. Able to get the vehicle I wanted and financed in the same day.

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DealerRater Apr 25, 2021

Purchased a used car. They were very fair in negotiating a price and took care of one issue just as they said. Everyone I dealt with was very friendly. I would definitely consider buying another vehicle there.

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DealerRater Apr 24, 2021

I was looking for a car for almost a year and Zach Klabunde helped me find exactly what I was looking for. He went above and beyond to let me drive as many cars as I wanted and even ordered out for a luggage rack key that was missing. I appreciate his time and consideration and look forward to recommending him to anyone that is looking for a new car.

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DealerRater Apr 23, 2021

I encountered one of the best experiences with a dealership getting me the vehicle I wanted at a decent and fair price. Zachary really went above and beyond to provide me with everything I requested

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DealerRater Apr 23, 2021

Bought a Jeep Grand Cherokee from here and they were so helpful got me approved even with my bad credit they were so great at everything even when I had a little issue with the suv they fixed it !!! They also had me in a loaner so for being a first time buyer it was amazing left confidence in my purchase and my payment is low and the interest is also great for being a first time buyer so well worth the drive from Omaha Ne

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Google Apr 23, 2021

I bought a car from here they worked with my bad credit t get me approved with a low interest and a great vehicle they have always help with any issues I have had if you buy make sure to buy from here !!!! Alex was my sells man he was great and the sell manger just helped so much for my first time buying I left confident in my purchase well worth the drive from Omaha

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Google Apr 22, 2021

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DealerRater Apr 21, 2021

Brian was wonderful to work with and we are very happy with our new vehicle! It was our second brand new car and we are so excited!

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DealerRater Apr 21, 2021

It is great deal I would recommend it to anyone best car dealership I got my deal done in one day it is great experience

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Google Apr 20, 2021

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DealerRater Apr 20, 2021

Brought car in for oil change and engine light came on. Car was in shop for over a week having the turbo changed. After getting the car back found that two bolts and a tool was left under the hood. Also there was a leak under the car. Linda had the car towed and brought a loaner. Got the car checked over after the weekend and found a clamp broke so that was replaced. Will pick up the car in the morning and hope all is well.

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Google Apr 20, 2021

Thank you Chris. It was great experience

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Google Apr 19, 2021

I was very happy with the service. My car was there for about a month, but they hooked me up with a loaner that was newer than my car, so I wasn't worried at all. I had a contact who kept me up to date and responded to questions.

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Google Apr 17, 2021

Jeremy and Faris were nothing but helpful and accommodating. 3rd time leasing here and it was by far the best experience out of all 3 visits.

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DealerRater Apr 17, 2021

My second purchase @ Lithia Volkswagen. Cars dependable w/ no issues. Service, selection & product knowledge great! Staff accommodating Sales, finance & GM top notch experiences! Highly recommend.

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DealerRater Apr 16, 2021

Service started out slow but it was corrected right away. I was given a loaner car and able to drive it until the work was completed. The work was completed to my satisfaction.

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