Everything was great, except last minute charge of $99 for nitrogen in tires. They took off the charge, but it was annoying. too short until now
This service center is accommodative of customer needs. While they were unable to get my car in for two weeks while my engine was not running smoothly (the last time this happened, I had to replace my engine) they we're accommodative once the service was performed. There were recommendations to change parts which were contrary to what my primary other shop had indicated, such as: replacing rear shocks and bearings and replacing breaks. Although my brakes have approx 25% left and I plan on replacing them at the 70k mile mark (currently at 66k) the dealer insinuated that I should replace them immediately. After providing a realistic timeline, they agreed that the replacement was not necessary at this time, but should be done in the next 5-10k miles. Regarding the shocks, I had a vehicle inspection at 64k miles, and there was no indication that shocks were in need of repair. At 66k miles, they were apparently completely blown. This is confusing to me, as this drastic a change should not occur over 2k miles. Further, I have not experienced diminished ride quality or "clunking" sounds typical of blown shocks.
Lamont Johnson is more than just a car salesman he is truly a people’s person. He actually showed instead in the problems I was facing, he even stayed late and went out of his way to make sure I got the best VW dealer could offer me.
Brian Braak, was always proactive in providing us with clear and thorough information and ensuring that we were completely comfortable with his answers. When clarification was needed, he always responded patiently and clearly. Dwayne Hill explained and went over very carefully about the lease process.In a few words, sales and management team where very straightforward and worked in a hassle free manner that we really appreciated. OUTSTANDING TEAM!!!
Brian Braak, was always proactive in providing us with clear and thorough information and ensuring that we were completely comfortable with his answers. When clarification was needed, he always responded patiently and clearly. Dwayne Hill explained and went over very carefully about the lease process. in a few words sales and management team where very straightforward and worked in a hassle free manner that we really appreciated. OUTSTANDING TEAM!!!
Lamont was the freakin best. He worked with us on everything and got us in a car within a couple of hours. He really cared about us and didn’t just treat us like a commission check. He really is GREAT and anyone needs a car go see Lamont Johnson!!!!!!
I took my 2014 Passat in for what has been a long overdue permanent fix to a recall of airbag. Staff were attentive and best of all focus on my reason for being there. In the past, I felt like service staff were more interested in selling me a service, and salesman "walking by" trying to sell me a new auto, than providing the service my car was there to receive. Service was completed timely. Remember, if I wanted service buddies, I would have bought a Chevy, Ford, or Chrysler/Dodge.
I drove from Cedar Falls to DSM to have my car serviced. I am pleased with the thorough service and they even did my recall.
Brian and Brandon did a great job handling my lease purchase, and financing remaining balance. I was very pleased with their work and would recommend them and this dealership to others.
Very please with how I was treated. Salesman was great, management team went the extra mile to make the deal happen and the finance guy was quick and a funny guy. Overall a very good experience.
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