Service was done good.They did it right . I wish they reopen the quick lube option. It takes a lot of time to get an appointment just for oil change.
Jason Halstead provided outstanding customer service. He kept me informed regarding an unexpected repair that required a part from a manufacturer that had a COVID-related shutdown. He provided me with a loaner vehicle even though the repairs took a couple weeks. And he notified me on progress and when the car was ready. Jason was excellent. My only complaint with the process is that it was impossible to reach any service person by phone. I ended up driving to Lithia because it was faster than waiting for someone to answer the phone (which is ridiculous).
Picked up a screw in a tire, next to sidewall, knowing that Lithia should have a match for my AWD Tiguan I went to the Dealership where it was explained that they were down 4 Techs, so wait might be a bit, but they were happy to put me in the lineup. I was kept aware of progress and estimated time of completion. When it was finished I was told that they had also changed the oil and filter, as it had been noticed that service was coming due, and, being retired, we had purchased basic car maintenance plan when we ...
My repairs took longer than expected but I was given a discount for the delay, so i was happy.
The representative that helped me explained the services I received and asked about. The final bill also matched my expectations - which doesn't always happen at service centers.
Great dealing with Elvis “Magna” 😂😂 Really great service. Smooth transaction. Would go back to again for another car.
AJ was truly a lot of help. I appreciated his honesty, and good service. I would recommend him, and everyone at the dealership. Very nice to work with.
Service was great! They we very helpful in explaining what was needed in maintaining my vehicle. Polite and knowledgeable!
Communication was good. I really liked that Jason texted me to keep me up to date. He worked with me on a loaner vehicle when they had to kept my Atlas longer than anticipated.
I just love them. Fast. No nonsense. And honest. And, if you purchase a car from them, it's also easy, honest, and, you feel valued.
Great job and successful team,need more car models and new updated cars. Wish you all the best
I did this before so why again? Mercedes was the best ever. Great at everything.
I walked in to meet with an sales person and he was very pleasant I enjoy my visit they really works with you to get what you wants
I didnt end up buying my car from here but will definately be returning in the future and asking for Dane Larsen. He went WAAAY above and beyond my expectations for customer service. Walking around in the horrible heat throughout the 3 dealerships and making sure everything I talked about and wanted was met and wasn't pushy as most salesmen are. He showed me cars not even up for sale yet and shared several ways he could help me in my search for my new auto. Dane is one if not the BEST salesman I have ever worked with and ...
Dealership has an emphasis on the customer. Great communication of the work that needed to be done. The staff is kind and are very helpful. I was impressed by the cleanliness and ability to help
got my car in and out and fixed in no time and shuttled back to pick up on my schedule
They we easy to work with, very honest and upfront business. They set expectations early, and followed through on commitments with no follow up needed from me. Loved working with them on the purchase of my dream car
Jason was very helpful and listened to my concerns. He tried to get the problem fixed as soon as he could .
The service I received was fast and the staff was professional and friendly. The best service I received was from Majid. He is a value to the company for sure.
I needed to get a second key made for my car actually my new used car. And they were most helpful if I have any other concerns with my new Volkswagen Tiguan. I will come back.
What a great person you have working for you. She is great. Enjoyed the service. Would have her help me on all my purchases there.
We were interested in a 2013 Highlander and went in to look at it on Memorial Day. We were very happy to see it pulled up before we even got there by our sales person Elvis. He was very professional and courteous to my family! Anando the Sales Manager worked with Elvis and us and made the negotiation part of the deal very easy and left us feeling pleased to do business with them! Anando and Elvis are great guys and we would definitely buy another vehicle from them!
Due to running late for an oil change I was able still get my vehicle in. Service tech was nice and helpful and text msg was clear and understanding
Chris was amazing. Ferrus was not. I know ferrus was busy, but he didn’t call me back until 15 minutes before closing. He should have taken time to call me - I left several messages.
My 2013 VW Passat TDI had an issue with the AdBlue heater. It was taken care of under warranty (the car is 9 years old) and the service technicians did a good job of assessing other needs and making recommendations on things I should consider having done and things that will be coming up in the next 20,000 miles-ish range. Communication was great - the new service tool is awesome!
I was looking to trade in my Jeep and fell in love with the Taos! AJ was my salesman and has excellent customer service! I test drove one Taos but was out of my price range. He called me maybe 2 days later with a different model and I knew it was the one! He was so helpful and determined to find what I was looking for and made it happen. I couldn't be happier with my new Taos and thank you to everyone at the dealership that helped out!!!
We are very impressed with Linda as a service person. She's friendly and very informative. The best help we've had yet at Lithia.
Took care of everything -- even problems I didn't know were present. I walked away feeling everything was 100% right.
i usually see Jason but this time i had Kevin! He was great too❣️
Everyone was super friendly, and the service was quick- I was in and out in less than 2 hours!
Worked with me to secure a loaner vehicle as repairs took some time to “do it right”
This is my second purchase from Lithia. Everyone is friendly and professional from the moment you walk in the door.
The process was easy and not as complicated as it has been in the past
Like the new easier way to schedule routine appointments. Nice to see the Saturday appointment included
Prompt service. Was in at appointment time and wasn’t there forever as I have been in past.
Lithia Volkswagen of Des Moines was very attentive to my needs. They went above and beyond to help me with new registration. Thank you!
Linda is very knowledgeable and has had helpful suggestions about functions in and on my Tiguan.
I Worked with Riley, Jason and Dwayne. All 3 of them were very friendly, honest, and efficient. I genuinely dislike the process of buying a car due to all of the hassles
Took the car in for a four-wheel alignment. The problem was not going to be able to be fixed with just an alignment. They were very helpful in explaining what all was wrong. I ended up taking the car to the dealership where I had bought it to be fixed., since it was more than a warranty issue.
Good and honest sales team with no pressure to buy will definitely come back for next vehicle we buy
Fast in and out for service. Car buying was fast but I also had done my research before hand. Sales was easy to work with,will purchase next car there also.
Upon entrance you feel welcomed, you are greeted and taken care from their. I was always notified with an update and what was going on. Great Service-all the way around. Thank you
I was very satisfied with the service I received and in a timely manner thanks
AJ was easy to work with and kept it up front and honest. Thank you!
Jason - our service advisor - made the service experience memorable - got our Jetta in right away for our service concern and was able to have our issue diagnosed and corrected within our time schedule - Thank You again - would definitely recommend for any service needs
Really good experience, didn't have to wait long and was happy to hear I just had a battery issue instead of the alternator needing replaced. Best coffee machine I have ever used- so many options!!
Very friendly service advisors staff service work is finished in a timely basis any other service that is advised is explained very thoroughly
Our family has been causally looking for a new car for over a year now. The VW Tiguan is the car we were looking for!!
Pleasurable experience. Staff was friendly, knowledgeable, and very helpful. Would recommend this dealership to others.
Purchased a used car and traded in a car with 92k miles. All of the people we dealt with were friendly and we felt they treated us right. Of course, everyone always wishes they could've gotten a "better deal" (for us, on the trade-in), but we were able to get a car we wanted (difficult to find) at a price we could afford.
Probably the best experience we've had at any car dealership in Iowa, only took about 90 minutes from test drive to leaving with a new set of keys in my hand!
My purchase was painless and quick. And the staff was very friendly. I ordered my car from this dealership and it was shipped within 2 days!
Great customer service, from sale and beyond! Great facility, welcoming and clean! VW vehicles are exceptional!
Came in for a routine oil change. Got right in on time and my service adviser helpfully suggested a tire rotation too. No unneeded upsells which I appreciated. Good experience, thanks!
The work was done in a timely and professional and courteous manner with a fair price
They’ve always been very reliable. Great service and good people. I can depend on them!
I went in for a oil change. The price was good but the wait was alittle longer then anticipated. But overall if you have two hours to wait it’s not bad
Excellent customer service. The service team was pleasant and thorough. The shuttle service was appreciated.
Experience was baller Extremely helpful guy, very professional and manages well with difficult/impatient mothers! Dwayne is such a nice guy as well! Very speedy
Faris was awesome and I truly wouldn’t wanna go through anyone else. Thank you Lithia Volkswagen for being so helpful to me and my family.
Went in yesterday with little hope of getting approved for a car after speaking with Alex & explaining my situation he then spoke with Brian (whom I bought a previous car from at a different dealership) they got me approved in no time! Alex was very respectful he showed me all the carfaxs on the vehicle & made it a easy process. It was so nice seeing a familiar face Brian sold me a 10/10 car the first time so when I was told he would be looking over the sale it made me feel 10x better about getting a car ...
Wonderful customer service and friendly staff, went in thinking my alternator needed replaced and thankfully found out I just needed a new battery which saved me $$$$ have to say the coffee maker was the coolest one I have seen yet- so many choices and great quality too!
I've had bad experiences with other dealerships. This dealership was true to their word and it was a great experience!
Clean friendly, but waiting area seating isn’t ncomfortable. Don’t know what else to say
Very pleasant car buying experience. Ordered vehicle was ready to go. Salesperson AJ was super nice and everyone was courteous and professional.
The dealer has always been great to deal with when it comes to servicing our car. We decided to purchase a new car and they were just as amazing for that experience as well.
Car repair-Radiator replacement. We were visiting from out of town and appreciated the prompt service we received. Worked very hard to get replacement parts quickly!
They finally found what was wrong with my car and fixed it quickly. Parts came in quick and the rep communicated frequently.
Great people to work with and will recommend friends to have business with this dealership
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