Customer Testimonials

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Google Mar 29, 2023

I could write a small dissertation discussing all the reasons my experience at Lithia was beyond perfect. We all know when purchasing a new vehicle we want the best deal and Lithia (Christian) made that happen with no questions asked. They found me the exact vehicle I wanted and worked with me to get the best price. I worked with Chris throughout the entire process and I have never had an experience at any other dealer as I did with him. For reference, I live in Iowa City and chose to purchase my vehicle in Des Moines because the customer ...

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DealerRater Mar 29, 2023

Great salesman, fair prices. The salesman was very knowledgeable and hit on all the main points to accurately provide details of the car. Financing office walked me through everything. The whole process was smooth. I will buy again at Lithia.

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Google Mar 23, 2023

Our salesman Farris was great to deal with. Understood the value of our time.

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Google Mar 22, 2023

Christian was great to work with. He listened to our vehicle preferences and helped us find the right fit.

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Google Mar 20, 2023

Great staff which made the new car purchase very easy. Highly recommended.

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Google Mar 18, 2023

Alex was so helpful before, during and after my purchase! Love my Tiguan!!

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Google Mar 18, 2023

I was treated with respect and kept informed of the progress with my 2022 Toas.

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Google Mar 16, 2023

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Google Mar 10, 2023

My wife and I had been shopping on line for weeks. We were looking for a SUV however, we had several questions we needed answered before we agreed upon the right one. Right from our arrival at Lithia, Faris was helpful and informative without being pushy or aggressive. He let us do our thing all the while answering our questions regarding warranty, reliability ratings and over all best fit for our needs. We could not have asked for a better over all experience-Thanks Faris, your patience and direction was much appreciated!

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Google Mar 9, 2023

Was met at the front door by salesman, opening the doors for us. He assisted us with curiosity with all of our questions regarding our new Atlas

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Google Mar 8, 2023

Alex was wonderful to work with. He knew exactly what we were looking for and didn't waste time trying to change our minds. We were in and out the door quickly and efficiently. He also checked in to let us know where we were as we waited for the car to be delivered. Duane (Not over the) Hill was also wonderful to work with. Such a nice and personable guy-even sang to us! 🙂

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Google Mar 7, 2023

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Google Feb 28, 2023

The Service Consultant was the best. Made everything very easy to understand.

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Google Feb 27, 2023

I had a couple of warning, lights, light up on my dashboard and and oil change light. I work from home so I am way under the mileage for an oil change or tire rotation. I went directly to Lithia when I had the warning lights come on and they were super great. They took the car right in to check it out and told me everything that would be happening. They are terrific!

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Google Feb 27, 2023

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Google Feb 26, 2023

Very good service

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Google Feb 25, 2023

Great friendly service every time. (We’ve had our 2019 Tiguan serviced here since purchased new in 2019.) Very communicative on updates during service appointments and the vehicle is ready when the service advisor states.

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Google Feb 24, 2023

So far i haven't had issues but, my car goes in for sercice repair today so will see how things work out.

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Google Feb 24, 2023

Service was great and the staff made the efforts to make sure her customer service was on par with expectations at VW. She requested a quote for breaks for my car and was waiting on the parts department to send it over so she could email how much it will be. Which I never received unfortunately. Overall a good experience.

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DealerRater Feb 23, 2023

A.J was so great to work with. As my first time buying a car he was so helpful and explained everything. Thanks for making my experience amazing.

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Google Feb 23, 2023

A.J was so helpful and explained everything very well. They were able to help me get my desired payment. Thanks!

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Google Feb 20, 2023

The service was slow. Spent nearly 6 hours waiting.

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Google Feb 20, 2023

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Google Feb 18, 2023

I felt respected at the dealership. As a 77 year old woman I can tell you that isn’t always the case

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Google Feb 15, 2023

Overall I was pleased with my visit to the dealership. Why I chose 4 instead of 5 stars, because it took a lot longer than expected.

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Google Feb 13, 2023

Above and beyond service! Jake was awesome!!

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Google Feb 13, 2023

Overall a great experience.

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Google Feb 11, 2023

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Google Feb 9, 2023

Great dealership, great people.

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Google Feb 8, 2023

Alex was great to work with and made the process smooth and enjoyable!

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Google Feb 8, 2023

All staff were friendly and helpful.

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Google Feb 6, 2023

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Google Feb 6, 2023

Great service . Kept me informed entire time . Super friendly and attentive

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Google Feb 5, 2023

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Google Feb 4, 2023

We had a great car-buying experience at Lithia. They were willing to work with our budget and made it hassle free to get into a very nice used car! Special shout outside to Alex and Andi for streamlining the process. I would definitely recommend Lithia of Johnston.

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Google Feb 2, 2023

Great service!

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Google Feb 1, 2023

I had a great experience looking at vehicles with Majid. Majid was amazing! 10/10 recommend going to him looking for options and a trusted opinion

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Google Jan 31, 2023

Very friendly staff and service

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Google Jan 31, 2023

Jontay was my service agent. He was always on top of what was happening with my car. He was personable and authentic. He cared about my experience. I would happily work with him again.

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Google Jan 31, 2023

My service technician was incredibly helpful during a stressful repair. He kept me in the loop on what was happening and worked to get me a loaner car. I appreciate his attentiveness and his kindness.

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Cars Jan 30, 2023

Great experience with them. Things went smoother then I could imagine. Would definitely shop there again. Would definitely recommend them to anyone shopping for a vehicle.

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DealerRater Jan 30, 2023

A very pleasant experience! Would definitely recommend this dealership to anyone shopping for a vehicle.

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Google Jan 29, 2023

I scheduled to drop off for some routine maintenance. I love the text update option.

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Google Jan 28, 2023

Ok experience. They sure have many cars available and are very excited to sell them. My preference is to buy from a small dealership.

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Google Jan 24, 2023

I love my new car, the entire purchase and transaction and delivery went great. Super easy and no stress what so ever. your sales team was terrific.

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Google Jan 24, 2023

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Google Jan 21, 2023

Prompt communication, quick service

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Google Jan 16, 2023

Very nice and met all of our needs we love our vehicle and the people at the dealership

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Google Jan 2, 2023

Stopped in to look at a Tahoe. The Tahoe needed a couple of things fixed but the sales manager assured my wife and I they could fix those. The sales person and manager told us the remote start worked but couldn't get the remote start to work. I have no reason not to believe the staff but we still haven't purchased the vehicle as we have not come to an agreement on price. Maybe we'll be able to come to an agreement.

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Google Jan 1, 2023

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Google Jan 1, 2023

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Google Dec 29, 2022

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Google Dec 28, 2022

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Google Dec 28, 2022

Very accommodating with our travel needs while we waited for our service to be complete. The shuttle was on an extended trip, so a Lyft ride was scheduled and paid for instead. I was also notified of other recommended services that included estimates in case I wanted to complete those services as well. Communication was outstanding.

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Google Dec 27, 2022

The Lithia team is organized, professional and respectful.

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Google Dec 25, 2022

Very patient.

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Google Dec 20, 2022

Great service and kind.

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Google Dec 20, 2022

Majid helped get our vehicle and he was amazing! As was the finance manager!

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Google Dec 20, 2022

Great service. Thank you.

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Google Dec 13, 2022

Service was great. So far no issues to speak of post service. Only downside was finding out about added costs after I brought car in for what I thought was a simple oil change at 45+K, and ended up spending close to an additional $900 on other things that needed to be done with the 40K service. Car is a lease, so unclear why I had to pay for some of the 40K service to the vehicle. Communication during service was very good.

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DealerRater Dec 13, 2022

Bought a VW Tiguan. Majid and the team at Lithia VW made this process super easy and quick!

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Google Dec 8, 2022

Customer service was beyond great, they really went above and beyond to take care of us.

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Google Dec 7, 2022

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Google Dec 6, 2022

Always very friendly and there to offer information also answer any questions I may have when at dealership or once I finally get a live person on the phone. Only issue I have is to get someone to answer the phone when calling to set up service appointment.

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Google Dec 5, 2022

Service was completed in a timely manner.

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Google Dec 5, 2022

Appointment was on time. Customer service was good. Waiting area was comfortable.

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Google Dec 5, 2022

Stellar job all around.

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Google Dec 2, 2022

I was served by the most professional staff

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Google Dec 2, 2022

Amazing customer service!!!!!! Hands down the best customer service experience I’ve ever had at a dealership. Emrah, AJ and the whole team were fantastic, they all knocked it out of the park for us. They helped us get safely back on our road-trip after we had some warning lights come on in our Passat. I look forward to my next visit to Des Moines. We will definitely be back to buy our future Atlas from Lithuanian VW Johnston! 🙏

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Google Nov 30, 2022

Well received and taken care of.

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Google Nov 26, 2022

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Google Nov 26, 2022

Fast & quick service. Mark was very nice and treated me with respect

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Cars Nov 18, 2022

OMG!!! ...you will not find a better vehicle purchasing atmosphere anywhere else! The staff here at Lithia VW is 2nd to none! Bought a beautiful 2019 Jeep Compass for an incredible deal! Far below SRP! They were very clear, thurough and precise throughout the incredibly "short" process! Absolutely no issues! (and if you ever had a problem, they instantly made it theirs! And addressed it in record time! Free oil changes for life too!!! I will certainly be doing business there again and again!

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Google Nov 17, 2022

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Google Nov 15, 2022

Our vehicle purchase experience was seamless and very smooth! We were able to complete almost everything virtually and only needed to come into the dealership to finalize finance paperwork and pick up our vehicle.

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Google Nov 13, 2022

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Google Nov 12, 2022

Everyone at Lithia does a great job. Friendly and Helpful. Jason Halstead helped me out last visit and has several times in the past. Very helpful and always a good experience.

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Google Nov 12, 2022

EVERYTHING WAS GREAT EXCEPT THE SCHEDULING. WHEN YOU SCHEDULE YOU RECEIVE AN EMAIL THAT IT IS NOT A CONFIRMATION AND TO WAIT TO HEAR FROM THE ADVISOR. SO FOR 2 WEEKS I WAITED FOR A CALL TO CONFIRM. I ENDED UP HAVING TO CALL AND WAS TOLD ITS WAS CONFIRMED TO COME IN.

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Google Nov 10, 2022

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Cars Nov 3, 2022

Had a great experience with Brian Baack and Dwayne Hill buying my new Jetta! Everything went smoothly and the customer service was excellent. Car was delivered sooner than anticipated date.

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DealerRater Nov 3, 2022

Had a great experience with Brian Baack and Dwayne Hill buying my new Jetta! Everything went smoothly and the customer service was excellent.

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Google Nov 2, 2022

It was quick. In the past I used to spend much longer for an oil change but the appointment system works

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DealerRater Nov 2, 2022

It was clean and they worked hard to get approval for us. The car seems to be great

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DealerRater Nov 1, 2022

Mayo was a complete professional and wad willing to go out of his way to find what I was looking for. Financial department was exceptional as well. Great experience all around

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DealerRater Nov 1, 2022

Wonderful experience, everyone was super friendly and communicative. I felt supported throughout the entire process! Love the car too!!

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Google Nov 1, 2022

I appreciated the personal service, the texts that gave me pertinent updated information, and the detailed recommendations report.

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DealerRater Oct 30, 2022

Great experience! Everyone was so helpful and kind. Even people who weren't working with us still made a point to chat for a few minutes. I would recommend Lithia to anyone!

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Google Oct 29, 2022

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Google Oct 26, 2022

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Google Oct 24, 2022

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Google Oct 21, 2022

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Google Oct 19, 2022

They responded to my needs in a timely manner

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Google Oct 19, 2022

Christian did a great job at showing me the features of my new Volkswagen and the trade in process went smooth and easy.

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DealerRater Oct 18, 2022

Was very friendly environment didn’t feel pushed I to buying the vehicle! Also Cato is amazing!

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Cars Oct 18, 2022

I had a problem that was taken care of promptly and I was kept informed and was notified when the issue was taken care of. It was great to work with a group of professionals that I really felt wanted to help.

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Google Oct 17, 2022

Great communication. I had a few issues with a Jetta I had purchased privately. They helped identify a couple of items I did not see and, made quick repairs and even provided a loaner vehicle. Great service.

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Google Oct 17, 2022

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Google Oct 17, 2022

So easy to get service completed here.

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Google Oct 14, 2022

Brian is great and I have worked with him for years. The process was smooth and I am very happy with my vehicle.

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Google Oct 14, 2022


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