Customer Testimonials

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Google Dec 2, 2023

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Google Dec 1, 2023

They were very helpful got my car fixed fast . Best dealer ship !

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DealerRater Nov 30, 2023

Great customer service. Oil service was quick, as expected, and staff was nice and accommodating.

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Google Nov 25, 2023

Fantastic service! Was in and out with my issues fixed quickly.

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Google Nov 25, 2023

Chelsea was very welcoming and exhibited great people skills.

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Google Nov 23, 2023

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Google Nov 23, 2023

Was met in the service lane by Chelsey who directed me to her check in station. Took my info, got me checked in, asked if I was waiting or leaving. Work was done within a reasonable time. Chelsey finished the paperwork with me, walked me out to the service lane, thanked me for coming and I was on my way. Great service!

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Google Nov 23, 2023

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Google Nov 23, 2023

Took my vehicle back at scheduled time and updated me on the progress of service!

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Google Nov 22, 2023

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Google Nov 22, 2023

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Google Nov 22, 2023

Excellent service and job done right the first time

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Google Nov 21, 2023

Always have received top notch service

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Google Nov 19, 2023

Quick service and great communication from service staff

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Google Nov 17, 2023

We were helped by Mark and Nick while looking for a used vehicle, they were both very professional and knowledgable. Even more importantly to me they were never pushy and communicated well. I would recommend anyone looking for a Volkswagen to visit this store and work with this amazing staff.

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DealerRater Nov 16, 2023

Lithia seems to be well maintained & clean. I’m completely satisfied with the work done on my Tiguan. Thanks

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Google Nov 16, 2023

What a comfort to go to Vw of Des Moines . I need to travel about an hour to get my Beetle serviced. The staff seems to go out of their way to make you most comfortable, They kindly squeezed my service in on a Saturday morning, When job was completed and staff busy with customers, a sales representative made sure he got me back on my way . The service is excellent!They are kind, professional, knowledgeable , and it is extremely comforting knowing the job is completed successfully! I’d highly recommend your service! See you again ! Sue

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DealerRater Nov 16, 2023

An amazing experience. Christian was amazing to work with. Everything went perfect and we are happy!

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Google Nov 16, 2023

Excellent service and friendly staff!!!

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Google Nov 15, 2023

Communication throughout the process was good and service was thorough and timely.

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Google Nov 14, 2023

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Google Nov 14, 2023

Came in for a routine oil chance and was out in an hour. Great service! Jontay was very helpful and friendly as well, and took the time to check to see if my vehicle needed any other services.

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Google Nov 14, 2023

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DealerRater Nov 13, 2023

Although woefully understaffed on a weekend (who isn't these days?), the dealers and managers were helpful, accommodating, followed up on questions, and were courteous hosts.

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Google Nov 12, 2023

Jontay was great! He provided me with excellence service - from the communication to the customer service and to making me feel comfortable and well updated and educated on everything that was going on. 5 stars for sure !

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Google Nov 11, 2023

Great sales experience with Christian.

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Google Nov 11, 2023

I chose this because my recalls took so long to get done. The people were very friendly and courteous.

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Google Nov 9, 2023

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Google Nov 9, 2023

Lithia is always clean and tidy! The service advisors at Lithia are welcoming and professional, every single visit! I’ve had a couple interactions with Cory Norman where he’s gone above and beyond my expectations and is very knowledgeable!

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Google Nov 8, 2023

I went in for a service because my engine oil lights came on. Jontay was the BEST help during the stressful process. If you are thinking of going into a random mechanic shop…I would stop thinking and just go into the VW dealership. Make sure to ask for JONTAY!

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DealerRater Nov 7, 2023

I went in for a service because my engine oil lights came on. Jontay was the BEST help during the stressful process. If you are thinking of going into a random mechanic shop…I would stop thinking and just go into the VW dealership. Make sure to ask for JONTAY!

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Google Nov 7, 2023

I had an appointment for oil change at 1pm and was in and out before 2. Not pressured to do more than I wanted. My service advisor was great.

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Google Nov 6, 2023

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Google Nov 5, 2023

I took my wife's 2010 Volkswagen Beetle in for new windshield wipers. Everyone was friendly and pleasant. There were two people who asked if I had been helped, even when I knew it probably was not their job to do so. I will continue to do business here. You guys rock.

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Google Nov 4, 2023

Great service. No pressure. Really explained everything

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Google Nov 2, 2023

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Google Nov 2, 2023

Quick services and a job well done.

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Google Nov 1, 2023

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Google Oct 31, 2023

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Google Oct 31, 2023

I had to get my car serviced for a recall/oil change. Ended up being a long repair due to back ordered parts. CW took care of me very well by getting me in a loaner vehicle and getting all my issues serviced under warranty. Very thankful for the great customer service!

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Google Oct 31, 2023

Good communication and great customer service

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Google Oct 29, 2023

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Google Oct 28, 2023

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DealerRater Oct 27, 2023

Jontay could not have handled the appointment any better. He was efficient, kept me informed, and most of all was considerate and respectful of MY time.

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Google Oct 26, 2023

Absolutely a great customer service experience. I truly appreciate the repairs completed on my VW.

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Google Oct 25, 2023

A.J. was great to work with! Very happy with my VW

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Google Oct 24, 2023

All contacts were friendly. In addition to the tire special I was able to get other items serviced. I received a ride home and was picked up later when the work on my car was completed.

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Google Oct 21, 2023

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DealerRater Oct 19, 2023

Greeted promptly. Jontay was friendly and professional and my car was in and out within an hour. Pleasant experience

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DealerRater Oct 19, 2023

Very friendly and helpful. Know me by name and always greet me the minute I walk into the dealership

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Google Oct 19, 2023

Great service. They were able to get me in The next day and performed all the work I need done in a timely manner.

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Google Oct 19, 2023

Very good

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Google Oct 18, 2023

Always amazing service!

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Google Oct 17, 2023

Lithia and staff are top notch good people, great service. Emrah works diligently to get repairs done in a timely manner with the utmost importance on the word service. I work and interact with many vendors and workers on a daily basis in most places service is a thing of the past. The team at Lithia rises above any of that and makes sure customers are heard and problems are solves. Thanks for what you do, other companies should learn from your example.

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Google Oct 16, 2023

Friendly, prompt service. Felt the service team cared and wanted to do a great job.

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Google Oct 15, 2023

The whole team is amazing. From the Top to the Sales Rep. Jeremy (GM), Sejad (FM), .... (SM), I forgot the Sales Manager name :(, and Quinn (AE). They hear you, definitely yes, and they not just respect your budget, they will do whatever it's take to earn you business. We never felt pressure, neither harassed to buy/lease a car. I recommend this experience to anyone in the Midwest (NE,IA,MO,IL,MN,KS,WI). Today days is not easy to go out and buy/lease a car, everyone knows why (Interest Rate, Prices, Strikes, Inflation, bla, bla bla), ...

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Google Oct 15, 2023

THE BEST DEALER!!!! THE MOST PROFFESIONAL MANAGER, JEREMY, AND THE BEST ROOKIE: QUIN!!!! WHAT A TEAM!!! THEY CAN CERTAINLY UNDERSTAND YOUR NEEDS AND DO THEIR UTMOST TO GET YOU WHERE YOU CAN REALIZE THE DEAL!!! MARVELOUS RESOURCE TO HAVE IN IOWA!!!!! AMAZING EXPERIENCE THERE YESTERDAY! I TRULY WAS MAGICAL!!!!! 🩷

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Google Oct 15, 2023

Great customer service and super quick turnaround.

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Google Oct 14, 2023

Service advisor is always on point with all of my stuff.

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Google Oct 14, 2023

Experienced great service from communication to ride service. Will be back!

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Google Oct 14, 2023

Great service

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Google Oct 13, 2023

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Google Oct 13, 2023

Customer service here was great. They were nice and there to help me when I need it. JONTAY knew what was going on.

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Google Oct 12, 2023

Everyone was very helpful, and knowledgeable, quick and painless experience.

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Google Oct 12, 2023

Very good service

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Google Oct 12, 2023

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Google Oct 11, 2023

I arrived early. They finished early. It was timely & their facility is amazing!

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Google Oct 10, 2023

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Google Oct 9, 2023

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Google Oct 9, 2023

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Google Oct 9, 2023

My service manager was Jonty Williams, such a fantastic person who took care of the service needs very carefully and kept updating the status as necessary. It took a little longer than expected as the new ID4s, but a loaner car was provided.

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Google Oct 9, 2023

Friendly service team. The time it took was within the quoted time. Comfy waiting area with snacks and drinks.

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DealerRater Oct 8, 2023

They quickly diagnosed the problem and even validated it was covered under warranty while I dropped it off. They covered the repair at no cost under warranty without any hassles!

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DealerRater Oct 5, 2023

The dealership kept me apprised of the status of my vehicles process as I waited. They were up front with what my costs were and went over everything that was done. A very professional and pleasant experience

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DealerRater Oct 4, 2023

1 year check, oil change and recall dial was done swiftly and good. Thank you

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Google Oct 4, 2023

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Google Oct 4, 2023

Outstanding experience with Nick! Nick went above and beyond to make sure my partner and I were satisfied with our dealership experience. Less impressed with management’s social skills, but I didn’t go there to work with them.

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Google Oct 3, 2023

Jontay very helpful and very friendly, he was busy but still had time to acknowledge that I been waiting for my car. Thank you, Jontay

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Google Oct 1, 2023

Love my Tiguan! The group of guys I worked with are awesome!!

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Google Oct 1, 2023

Always impressed with the professionalism and care received!

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Google Sep 28, 2023

(Translated by Google) For customer service (Original) Por el servicio al cliente

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Google Sep 28, 2023

Did a good job identifying the problem and communicating with us. Unfortunately the part wasn’t available but it is being ordered and we were able to set up an appointment for the future. Overall a good experience.

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Google Sep 26, 2023

Had a few minor services needed done on my car, Emrah helped me at the service desk. He made my experience quick and easy.

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DealerRater Sep 25, 2023

Friendly and prompt service. Detailed service statement describing the work that was done. Wait time was not long.

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Google Sep 25, 2023

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DealerRater Sep 23, 2023

Chelsie was excellent . A real asset to the team. Service was quick. Good visit today.

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Google Sep 22, 2023

Excellent and thorough service, with a side helping of honesty. My service representative was able to track down the extended warranty on my vehicle, which covered the vast majority of the work my vehicle needed...despite the fact that I had forgotten about it. This was impressive to me, because they could've charged me for it all and I wouldn't have known the difference. Because there was a delivery delay on a part which needed to be replaced, they were able to secure a loaner vehicle with a minimum of fuss. Great technical work and personable, patient staff.

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DealerRater Sep 21, 2023

Service people are conscientious and willing to listen to concerns. The waiting area is clean and inviting,

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Google Sep 20, 2023

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Google Sep 19, 2023

Such friendly employees. Always services our VW well.

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DealerRater Sep 19, 2023

AJ was so helpful! This is my 2nd purchase from Lithia. Both great experiences. Thanks

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Google Sep 18, 2023

Lithia Volkswagen of Des Moines took great care of us throughout our service appointment. Red educated us on the repairs taking place on our vehicle. We appreciated his time putting our minds at ease.

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Google Sep 18, 2023

They kept me informed to progress on my car. Very helpful with transportation in regards to getting home and getting back to pick up my car.

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Google Sep 18, 2023

Greeting was amazing. Service report and information was great. I was concerned the intake GM dealer didn't do oil change right and I think I was still right in that. But, I still have concerns that there is a leak, although minor, I feel like I'm going to need another inspection. Update: concern addressed and also returned for front and rear differential fluid changes.

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Google Sep 17, 2023

Its good

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Google Sep 16, 2023

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Google Sep 16, 2023

My Tiguan 20,000 service was done as usual in really professional way!!! Thank you

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Google Sep 15, 2023

Had great service the other day. Scheduled online, shutlle provided back home. Pick-up smooth and no surprises and reasonable prices. Thank you all around.

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Google Sep 14, 2023

It was very good

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DealerRater Sep 14, 2023

My experience with Lithia Volkswagen was outstanding. I particularly liked the communication via the app on the status of the repair. Very professional and friendly staff focused on customer service.

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