Customer Testimonials
Great experience Jeff and Aj who did a great job helping find our new Atlas. Financing guy Brian was great too
I can’t recommend Emrah highly enough! He went out of his way to make sure the repairs on my vehicle went as smoothl and stress-free as possible.
Had my vehicle in for a recall, everything went well, the service department was very professional, setting reasonable expectations, as they always are!
The entire team at Lithia VW of DSM is fantastic! They were immediately professional and friendly, from the very beginning. There were a few issues with my initial vehicle purchase, and they exceeded my expectations to resolve everything in a timely manner. Noah in Sales, Emir the Sales Manager, Christian and Brian in Finance, Mark the Service Manager, and Jacob and Jontay in the Service department all made sure that my customer experience was top notch. They exceeded my expectations and have turned me into a lifetime customer. I truly appreciate the team at Lithia VW!
(Translated by Google) Good service and good treatment provided by all the staff, especially Jeffrey Weber for helping us and obtaining our truck. We recommend it (Original) Buen servicio y buen trato brindado por todo el personal en especial a Jeffrey weber por ayudarnos y obtener nuestra camioneta. Lo recomendamos
jeff weber helped out a whole lot, and made the whole process quick and easy.
Emrah is straight to the point, and helps you out quickly and respectfully. He makes sure you’re happy before you leave the door. He got me in a loaner quickly, and was very responsive with questions and very informative. Emrah is a very solid dude, and very helpful.
I phoned the dealership what specific needs. My salesman was amazing, I feel like I got a good deal and I would definitely refer someone that's how good my experience was!
Friendly helpful staff that works with you to be sure you are happy with what you are looking for
Our salesman, Noah was amazing. He is very knowledgeable about the vehicles he is selling. Very personable. He wad so kind when trying to teach us " old folks" how all the technology worked!!! This kid is GOING FAR!!
My experience was flawless. JONTAY explained all my option very clearly. He sis not pressure me to do something I didn’t want. The oil change was very quick
Good customer service
Emrah was excellent! Great customer service!
We took a recently purchased vehicle here to have a recall and software update completed. Jontay worked with the other dealership to ensure that the cost was covered via our warranty and communicated well throughout the process. I would recommended VW of Des Moines in Johnston and I won’t hesitate to return.
I was in and out in the time they allotted. They were pleasant and respectful.
Purchased my new Tiguan over the phone. Great sales rep, good deal, good experience. I would refer someone for sure. Keep it up!
Service was done quick and professional and the service writer got me in and out quick and easy
Really friendly service, very happy.
Always a good experience at Lithia VW, Emrah T, the service advisor, took the time to answer all questions and stayed in touch as work progressed. Kudos, other dealerships could take some lessons in their service departments. Thank you
AJ was the best salesperson I have ever encountered when purchasing a new vehicle! He is so knowledgeable about many vehicles besides VW’s to help in comparison to this vehicle so I could make a more informed decision! I did not feel pressured at all. I have had some bad experiences with car salesmen in the past who didn’t appreciate the fact that a woman can make her own deal without her spouse’s help! I would recommend this dealership to anyone looking to buy a VW. Thank you for making it a truly enjoyable experience!
Noah was a great salesman. Amir the sales manager was super helpful and Brian was exceptional going through the finances
Fast and easy oil change!
The quality of the job exceeds my expectations every time. Great customer service..
I drive 1 hour to have Lithia service my Jetta because I always get excellent service.
I service my golf tdi at this dealership. I have never had a problem with them that they didn’t resolve to my satisfaction. My current service advisor even returns phone calls which is something rare for people his age, typically it’s just texts that folks that age return.
Great!
Jontay provided very detailed and friendly service
The service writer was very good. He made sure that I was happy with the repair. Much better than the Noah and the service writer that was supposed to initiate this repair the day after we bought the car!
I recently had the pleasure of purchasing a 2022 Tiguan from VM, and I couldn't be happier with the experience. I was assisted by Noah, Emir, and David, who made the entire process smooth and stress-free. Noah was especially outstanding—his professionalism and knowledge were evident as he took the time to show me a variety of options, both new and pre-owned. I ended up choosing a Certified Pre-Owned Tiguan with almost no mileage, and I'm thrilled with my decision. The team was incredibly accommodating when it came to negotiating the price, working with me to find a middle ...
Great service from this dealership both at the time of purchase and service appointments. Thank you!
From start to finish my service appointment was comprehensive and professional. Jacob was great! He remembers me from previous appointments. It was a great personal connection as well.
Emrah was very knowledgeable and helpful! Brought my car in for an oil change and because my coolant light was on and he knew what the issue was right away and they throughly checked everything on vehicle. They even aired up my tires and gave me an estimate for new ones when the time comes, but I didn’t feel pressured into get them right away. I also enjoyed the space they had for me to work and get some coffee while I waited.
Everyone is super nice and helpful. They put my anxiety about my first service appointment at ease.
Staff was very helpful and polite. Kept me informed on status of repair. Went very smoothly.
My current VW, as well as the two previous models I have owned, are always fixed right the first time whenever repairs or service are needed.
Jontay, Was Great, kept me informed all the way through.
great customer care, car got fixed in timly manner
Bought a used vehicle there, worked with David and AJ through the process over a few visits, really good to work with and did a good job. They were both low pressure and did their best to be clear on the process. Would recommend stopping by and talking to them if you are in need for a vehicle
I love this place! They treat you with respect and go the extra distance to ensure that you feel valued as a Customer. Often people in the car sales and service business seem to look at customers as a “sheep ready to be fleeced”, but this group obviously goes to great lengths to be different, to be your friend in the business, making certain that you understand all aspects of the process and what services are required, explaining cause and effect and viable options.
Great job. Kept me updated on status of service of vehicle. Ready to pick up at time that was planned.
Jontay was excellent! went above and beyond when I took my Jetta in! Outstanding service!
Quick and easy , Emrah was great at communicating threw the whole service !
Service is just as outstanding as always!
Highly recommend Volkswagen of Des Moines! they helped us out with everything we needed, Emir was extremely helpful with finding us a car & making sure we were taken care of. The Service team was also very helpful & made sure any problems we had with our car was fixed in a timely manner!
It’s always a great experience at VW of Des Moines when I bring my car in for service. I was slightly early for my appointment and they got me right in. My appointment proceeded as expected and my service advisor, Jacob, kept me informed and reviewed recommendations with me. The waiting area is clean, comfortable, and refreshments are available as well. Highly recommend.
Service was great. I have a gentleman by the name of Jontay Williams and he has been a great fellow to work with. When I go in he always greets me with a Hi and smile.
This site went above and beyond with customer service and making buying a car the most comfortable and welcoming experience. We can not wait to be their long time customers.
The service advisor stayed in touch and responded quickly to my questions. JONTAY was very professionally and worked hard to get my car taken care of.
I was missing an important piece to remove my tires to get new tires put on. I called the dealership and explained my problem. They got me right in when I arrived and took care of me. The staff were very friendly and helpful. Thank you Lithia Volkswagen for being there for me…
The dealership worked to finish my car in one day. They also sent a Lyft to pick me up when it was finished. When I arrived, I was greeted by Noah who made sure I was able to complete the check out process. I appreciated his kindness. The repair was explained to me which will allow me to know what to do in the future.
Very professional and friendly service. Great communication throughout, thank you Jontay.
I had an 8:15 appointment for a service and work was done on time and I was kept informed on progress great friendly young man worked with me
The service was great! They fixed what they said they were going to fix! Offered me a ride somewhere if needed!
I had the BEST experience working with team at Volkswagen of Des Moines! I was ready to part ways with my old vehicle and onto something bigger and better. I have to give a huge shoutout Christian and Emir. They helped me get exactly what I had been looking for which of course was a beautiful new Atlas!! The car buying process can be lengthy but these two made it a breeze! Getting me exactly what I wanted for the price I was looking for - can't beat that! I will for sure be returning when I am back ...
The staff were all very friendly and helpful. This made the experience much more pleasant.
All staff were friendly and helpful. This was a very pleasant experience.
Awesome experience and great customer service!
Purchased a used car here, and it was by far the best experience I've had buying a car. Noah helped us through the entire process, was thoughtful about our needs and budget, and provided great customer service. I highly recommend VW of West Des Moines.
Jontay assisted me with my oil change was amazing from start to finish! He checked me in when I first arrived, helped me throughout the process, including checking in with me multiple times throughout my service (I added on a couple recommended services, so it took longer than the initial oil change), offered transportation services if needed, and then helped get me checked out when my services were complete. He was extremely friendly, informative, and efficient throughout the entire process. I was really blown away by the service I received and highly recommend Lithia VW and Jontay!
Was car shopping around town and ended up at VW. I had the opportunity to work with David and Emir, they did a fantastic job with working with me on getting a car. Very friendly staff and helpful as well. Thank you again!
David made the car buying process easy. Friendly, helpful, and not pushy. Highly recommend!
David was great! He was easy going, no pressure, and answered all of our questions! Highly recommend 😊
AJ was great to work with, helped come to a solution very quickly with his manager & I was able to leave with my car! Very happy with my purchase & would definitely recommend taking a look here!!
This is a 5 star dealership! AJ, Emir, and Sejad were amazing to work with. They really went above and beyond to make my experience a great one! This is my first time buying a Volkswagen, but it definitely won’t be my last! Looking forward to working with them again in the future!
I will always advise that when you want to trade, you should seek the assistance of a well Experienced and legit Account Manager. I've been trading with Mrs. Patricia Fx and it would be selfish of me if I don't recommend her. With her well guarded signals, Approved Withdrawals and forever active strategies and signals, it made trading easy and I am proud to say she made me a decent profits, it assured you would earn good returns too when you trade with Mrs. Patricia Fx Contact her WhatsApp +16086186312 Contact her Email: [email protected]
Jontay and Chelsey were very helpful. Did not take long in service.
I worked with Jontay when I dropped my car off. Very professional. Explained everything as well as letting me know about some regular maintenance I had forgotten. The part I needed was not in stock, but I was given a loaner until it came. I didn't catch the name of the guy who returned my car to me, but he thoroughly explained everything that was done. As I was leaving, Jontay came over to say hello and make sure everything was OK. I like this dealership. Makes me seriously consider this place for my next car in two years.
Great service and communication all around!
Ask for Christian if you're in the market for a new or used car, you won't regret it! Tell him I sent you!
Thank you for always finding the problem and providing a solution without pushing expensive repairs. It is appreciated!
Purchase a brand new 2024 Jetta and love it.
The staff at VW Johnston IA are very attentive to the customer needs. My oil change wait was on time, They have the best complimentary snacks, beverages on hand for customers. I felt right at home. I’d recommend this dealership locations for any car needs you may have. Satisfied VW Owner
Staff was helpful, lots of knowledge about the car I purchased. Finance team was also helpful.
Great experience
Very simple check in process, efficient service and excellent customer service.
Needed general maintenance work on our Passat, very friendly staff and quick turn-a-round!
(Translated by Google) Thank you for excellent service and good work (Original) Gracias un excelente servicio y buen trabajo
Excellent service, excellent staff!
I worked with David and had a great experience. He made me feel valued and respected.
Jontay Williams was such a great customer service representative of Lithia VW. I really appreciate his patience and kindness
Was a good experience
I have only had my car for 16 hours and have driven it 20 miles. They did a lot work on it. So far, so good. I am not an automobile mechanic and I cannot inspect and judge the work that was done on the car. I do know that the costs of the services were much better than an estimate I received a year ago from a another automobile maintenance shop. Customer service was very good.
Service was fast, efficient and professional!!
I worked with David. He talked me through all the different options on cars and I found the right one that fits me thanks David!
Excellent service and outstanding customer service!
Emrah provided exceptional service!! Kept us informed thru the entire process. Called before to advise the part needed to be ordered, then also called to advise of the delay.
Our salesman made the difference. Noah is a pretty remarkable young man. He was honest and knowledgeable about his products. Brian did a great job too , taking us through the painful part.