Customer Testimonials

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DealerRater Jan 27, 2022

Volkswagon dealership was nice and clean the people was polite and they knew what they were talking about when they talked about the cars

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Google Jan 27, 2022

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DealerRater Jan 25, 2022

Hard to get ahold of, and when you can get through only the tech working with your vehicle will talk to you as in it seems only one person can access your account which seems ridiculous. My car was completed 4 days before I was notified because the tech I was working with was out with Covid. This is really not coustomer service. I was told my vehicle had a platinum detail completed yet when the shifter was moved the shifter boot had crud in it. This vehicle was in for over 4 months to get service completed so it was very ...

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Google Jan 25, 2022

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Google Jan 25, 2022

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Google Jan 24, 2022

Jason is the best! I somehow made my appointment for the wrong week and he was able to get me worked in. He kept me informed on the timeline since I was getting a few big repairs done. I also love the new system that allows you to approve which services will be performed on your car. Overall great experience

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DealerRater Jan 24, 2022

The service department is very helpful. Unfortunately my car is unable to be repaired at this time.

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Google Jan 24, 2022

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DealerRater Jan 24, 2022

Always a pleasure having my VW Passat serviced with them! Fast, cordial, and accurate! Love the service department's sense of humor too!

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DealerRater Jan 22, 2022

Straight forward and good customer service. Enjoyed the experience. Love the car. Good follow up after purchase.

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Google Jan 22, 2022

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Google Jan 22, 2022

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DealerRater Jan 21, 2022

We worked with Zach, from the second we entered the dealership to the time we drove off with our new car, he was very helpful, professional, very nice, and knowledgeable. He answered any questions we had. He made the process so easy and comfortable.

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Google Jan 21, 2022

Jason and Philip are always easy to work with. I appreciate that they always answer my questions and keep me up to date with what is needed during the routine maintenance performed on my Atlas.

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DealerRater Jan 21, 2022

Well maintained, clean, friendly dealership. Kevin kept me informed of repairs. I wasn’t changed for tire repair or rotation.

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DealerRater Jan 21, 2022

I arrived from Harvey Ia on the wrong day. Because I came so far, your staff worked me in for the oil change on my 2018 Volkswagen Jetta. Everything was done ona timely manner.

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Google Jan 21, 2022

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Google Jan 21, 2022

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DealerRater Jan 20, 2022

Faris, and everyone we're extremely helpful and courteous!! Great experience! Very happy with the Atlas!

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Cars Jan 20, 2022

I was not looking forward to having to replace my 2017 VW Jetta after an accident. I was aware of there being a car shortage and so I was afraid I was going to get into a car I didn’t really want. I reached out to Lithia to inquire info on their 2022 Taos and Alex contacted me back. I set up a time to meet with Alex about the vehicle. He made sure to ask what features were most important to me so that way he could get me into a vehicle that was just the right fit. Alex was ...

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Google Jan 20, 2022

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Google Jan 20, 2022

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DealerRater Jan 19, 2022

Aj Highsmith is the guy to go to. He clearly cares about his work and I would buy from him again.

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DealerRater Jan 19, 2022

Fast, friendly, professional service. Got me in right away and I received fast and friendly service. I'll be back again!

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DealerRater Jan 17, 2022

Great dealership everyone was so nice my service advisor Philip was great I recommend him to anyone that goes through service.

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DealerRater Jan 15, 2022

Was one of the best car buying experiences we have had. Zach was awesome to deal with.

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DealerRater Jan 14, 2022

They were very courteous and were very helpful in making sure my car purchase was an easy and pleasant experience. I feel they went the extra mile and will recommend them to family and friends.

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DealerRater Jan 14, 2022

Great communication and very focused on providing fantastic customer service, They go the extra distance and then ask as to what more they can do.

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Google Jan 14, 2022

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Google Jan 14, 2022

The service department took care of my needs in a fair and timely way.

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Google Jan 13, 2022

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Google Jan 13, 2022

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Google Jan 13, 2022

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Google Jan 13, 2022

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Google Jan 11, 2022

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DealerRater Jan 11, 2022

AJ was great to work with. Knowledgeable about the vehicles. Easy to talk to. Professional and thorough.

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Google Jan 11, 2022

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Google Jan 11, 2022

Service advisors are nice, overall the dealership is good. Some of the sales advisors don’t seem professional, but overall I had a good experience

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Google Jan 11, 2022

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Google Jan 7, 2022

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Google Jan 7, 2022

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DealerRater Jan 7, 2022

Lithia VW catered to my needs as I live 2 hours away and had a very short window to complete paperwork. The transaction was quick without feeling rushed, and easy but also thorough. I will return to buy another vehicle from this dealership.

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DealerRater Jan 7, 2022

Courteous staff, had us in and out quickly. Kevin was very polite and answered and questions we had.

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Google Jan 7, 2022

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DealerRater Jan 6, 2022

For the last 6 years I was always happy to have a business with people who work at this dealership.

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Google Jan 6, 2022

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DealerRater Jan 5, 2022

Today we went to Lithia and were absolutely amazed by the service we received from Zack Klabunde, he wasn’t like most dealerships/ salesman that aggressively push sales, he helped us pick out what we wanted and made sure it was the right fit for us. He made sure we were informed every step of the way.

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Google Jan 5, 2022

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Google Jan 4, 2022

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DealerRater Jan 4, 2022

Overall a good experience. Jason was engaged and provided attentive service. I appreciate his service.

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DealerRater Jan 3, 2022

An amazing dealership with amazing people working there. Super friendly and very helpful too. Overall amazing.

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Google Jan 2, 2022

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Google Jan 2, 2022

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Google Jan 2, 2022

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Google Jan 1, 2022

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Google Jan 1, 2022

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Google Jan 1, 2022

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Google Jan 1, 2022

First time car buyer and couldn’t have had a better experience. Right when I walked in I was greeted with hospitality and professionalism as I waited for a salesperson. I worked specifically with Majid and he made the whole experience even better. He was a stand-up guy who had the answers to all of my questions and made good conversation which helped put my nerves at ease as we worked through the whole process of buying a car. I will most definitely be a returning customer for my next vehicle!

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Google Dec 31, 2021

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Google Dec 31, 2021

Jason was great to work with at the service department. They offered me a shuttle ride so I didn’t have to sit in the dealership while waiting. He kept me updated throughout the process and they got my car fixed in a timely manner. Highly recommend.

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Google Dec 30, 2021

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Google Dec 29, 2021

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DealerRater Dec 29, 2021

Very good experience from start to finish thanks,phillip great job highly recommend express oil change

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DealerRater Dec 29, 2021

They have always taken care of us with any need we have. Staff is always courteous.

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DealerRater Dec 28, 2021

Excellent purchase experience , salesman knew his Volkswagens, second time we have purchased there, thumbs up

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Google Dec 27, 2021

Zack did a great job helping us find our vehicle and answering all of our questions. Everyone who helped us was so friendly.

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DealerRater Dec 27, 2021

Zach did a great job helping us find the best vehicle and answered all of our questions. Super friendly staff to work with.

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Google Dec 26, 2021

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DealerRater Dec 25, 2021

Faris was very knowledgeable and helpful! Whole process was quick and easy. Would highly recommend to friends and family!

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DealerRater Dec 25, 2021

If I could have tied a rope around the entire dealership and brought the whole place back home with me employees and all, I would have. What an absolute jewel! What a warm and welcoming group of people to buy a car from. Thank you! I cannot give everyone involved the kudos but I appreciate you all. Thank you!

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Google Dec 25, 2021

Mark is always great and goes out his way to help even staying late to take care of his customers. Unfortunately my experience owning a voltswagon has been the worst! I will never buy one again given my car has been in the shop enough times I know these guys names and direct lines. I have spent weeks in loaner cars and have been stranded unable to get to work etc more than someone should while paying 300 a month car payment. My most recent experience Mark and Jason went out of their way to deliver my car once it was ...

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Google Dec 24, 2021

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Google Dec 24, 2021

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DealerRater Dec 24, 2021

Thank you for being our dealership of choice car after car!!! Merry Christmas 🎄 and all the Best in the New Year!

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DealerRater Dec 22, 2021

Excellent customer service, especially by Linđa. The Lithia VW team ls doing their best to keep customers satisfied no matter what requests one might have.

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DealerRater Dec 22, 2021

They do nice work it is very expensive compared to the compition. Last time I was in they forget again to reset the oil life monitor. One would hope they would not forget that on a $95 oil change.

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DealerRater Dec 22, 2021

Excellent customer service and outstanding profesional employees who care for their customers. I will recommend this to anyone.

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Google Dec 19, 2021

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Cars Dec 18, 2021

Lithia Volkswagen of Des Moines is the Gold Standard for auto dealerships not only in central Iowa but across the U.S.A. The experience of auto-buying was smooth, thorough, complete and professional. A special thank you to Sales Manager Jeremy Lester, Service Manager Mark Mears, and team members Dwayne Hill, Samuel Dawson, Majid Garibovic and Georan Churchill. They never once wavered in their commitment to be certain that attention to detail and customer satisfaction was met in every category. Drive in today and drive away completely satisfied.

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DealerRater Dec 18, 2021

Great friendly sales staff. Easy to deal with and very knowledgeable of their inventory. No high pressure.

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DealerRater Dec 18, 2021

Lithia Volkswagen of Des Moines is the Gold Standard for auto dealerships not only in central Iowa but across the U.S.A. The experience of auto-buying was smooth, thorough, complete and professional. A special thank you to Sales Manager Jeremy Lester, Service Manager Mark Mears, and team members Dwayne Hill, Samuel Dawson, Majid Garibovic and Georan Churchill. They never once wavered in their commitment to be certain that attention to detail and customer satisfaction was met in every category. Drive in today and drive away completely satisfied.

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Cars Dec 17, 2021

This has been the best buying a car experience so far. We would highly recommend this dealership. Service we received was amazing! Our sales person was professional, helpful and very knowledgeable. We look forward to coming back and purchasing another vehicle here!

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DealerRater Dec 17, 2021

This has been the best buying a car experience so far. We would highly recommend the dealership. Service we received was amazing! Our sales person was professional, helpful and very knowledgeable. We look forward to coming back and purchasing another vehicle here!

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Google Dec 17, 2021

Service manager Mark was fantastic to work with.

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Google Dec 16, 2021

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DealerRater Dec 16, 2021

My car buying experience was absolutely perfect. I worked with Samuel Dawson throughout the transaction and applaud him for his communication and transparency. I appreciate the time he took to show me the car and it’s features, while keeping it low pressure. I will definitely be back when it’s time to purchase again!

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DealerRater Dec 15, 2021

The service at Lithia VW is always quick and reliable! I highly recommend buying or servicing a car here.

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DealerRater Dec 15, 2021

Easy experience. Elvis was amazing to meet and work with! He was professional & knowledgeable. The dealership is immaculate.

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Google Dec 15, 2021

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Google Dec 15, 2021

It was a very good customer service experience, it was my first time she the person that helped me did a great job at staying patient with me because it was my first time and asked alot of questions.

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Google Dec 15, 2021

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DealerRater Dec 14, 2021

This dealership provides competent service each and every time. Philip extended outstanding customer service yesterday. I didn't realize I needed an appointment. He went out ofhis way to make it work for me

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Google Dec 14, 2021

I visited Lithia VW on refferal from my daughter, and met Mr. Alex Henson. From the moment I walked in, until I picked up my new ride AHEAD of schedule-I felt like a rockstar! The whole crew is ahmazing! I will return to buy from Alex again! 👍🏻👍🏻

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Cars Dec 12, 2021

I have been seriously looking to purchase a Tiguan for the past year and since I gifted my CX5 to my daughter, I decided to stop by the dealership to take a test drive. I looked for salesperson AJ as he had printed out Tiguan specs for me back in March. Fortunately he was there and accompanied me on the test drive. AJ went through all of the options with me and the ride was great. After returning AJ asked me if I was ready to purchase and I said yes and he immediately disclosed the premium the dealership added ...

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DealerRater Dec 12, 2021

I have been seriously looking to purchase a Tiguan for the past year and since I gifted my CX5 to my daughter, I decided to stop by the dealership to take a test drive. I looked for salesperson AJ as he had printed out Tiguan specs for me back in March. Fortunately he was there and accompanied me on the test drive. AJ went through all of the options with me and the ride was great. After returning AJ asked me if I was ready to purchase and I said yes and he immediately disclosed the premium the dealership added ...

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Google Dec 11, 2021

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DealerRater Dec 10, 2021

Good service, good turnaround, you can tell people care. The showroom and waiting areas were clean

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Google Dec 7, 2021

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Cars Dec 5, 2021

Phil O. squeezed me in for an oil change and was so efficient in getting me in and out quickly. It’s evident that he has a wide knowledge of vehicles and a knack for building relationships with customers.

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DealerRater Dec 4, 2021

A.J. was prepared and on time when we met for a test drive. He was patient and answered my questions with respect. He is a sincere, genuine person. I trusted him as we moved through with the purchase of my vehicle. He also helped me get a better finance rate. I will recommend A.J. and Lithia dealership, to any of my friends and family. Always nice to meet good people.

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