Customer Testimonials
I could write a small dissertation discussing all the reasons my experience at Lithia was beyond perfect. We all know when purchasing a new vehicle we want the best deal and Lithia (Christian) made that happen with no questions asked. They found me the exact vehicle I wanted and worked with me to get the best price. I worked with Chris throughout the entire process and I have never had an experience at any other dealer as I did with him. For reference, I live in Iowa City and chose to purchase my vehicle in Des Moines because the customer ...
Great salesman, fair prices. The salesman was very knowledgeable and hit on all the main points to accurately provide details of the car. Financing office walked me through everything. The whole process was smooth. I will buy again at Lithia.
Our salesman Farris was great to deal with. Understood the value of our time.
Christian was great to work with. He listened to our vehicle preferences and helped us find the right fit.
Great staff which made the new car purchase very easy. Highly recommended.
Alex was so helpful before, during and after my purchase! Love my Tiguan!!
I was treated with respect and kept informed of the progress with my 2022 Toas.
My wife and I had been shopping on line for weeks. We were looking for a SUV however, we had several questions we needed answered before we agreed upon the right one. Right from our arrival at Lithia, Faris was helpful and informative without being pushy or aggressive. He let us do our thing all the while answering our questions regarding warranty, reliability ratings and over all best fit for our needs. We could not have asked for a better over all experience-Thanks Faris, your patience and direction was much appreciated!
Was met at the front door by salesman, opening the doors for us. He assisted us with curiosity with all of our questions regarding our new Atlas
Alex was wonderful to work with. He knew exactly what we were looking for and didn't waste time trying to change our minds. We were in and out the door quickly and efficiently. He also checked in to let us know where we were as we waited for the car to be delivered. Duane (Not over the) Hill was also wonderful to work with. Such a nice and personable guy-even sang to us! 🙂
The Service Consultant was the best. Made everything very easy to understand.
I had a couple of warning, lights, light up on my dashboard and and oil change light. I work from home so I am way under the mileage for an oil change or tire rotation. I went directly to Lithia when I had the warning lights come on and they were super great. They took the car right in to check it out and told me everything that would be happening. They are terrific!
Very good service
Great friendly service every time. (We’ve had our 2019 Tiguan serviced here since purchased new in 2019.) Very communicative on updates during service appointments and the vehicle is ready when the service advisor states.
So far i haven't had issues but, my car goes in for sercice repair today so will see how things work out.
Service was great and the staff made the efforts to make sure her customer service was on par with expectations at VW. She requested a quote for breaks for my car and was waiting on the parts department to send it over so she could email how much it will be. Which I never received unfortunately. Overall a good experience.
A.J was so great to work with. As my first time buying a car he was so helpful and explained everything. Thanks for making my experience amazing.
A.J was so helpful and explained everything very well. They were able to help me get my desired payment. Thanks!
The service was slow. Spent nearly 6 hours waiting.
I felt respected at the dealership. As a 77 year old woman I can tell you that isn’t always the case
Overall I was pleased with my visit to the dealership. Why I chose 4 instead of 5 stars, because it took a lot longer than expected.
Above and beyond service! Jake was awesome!!
Overall a great experience.
Great dealership, great people.
Alex was great to work with and made the process smooth and enjoyable!
All staff were friendly and helpful.
Great service . Kept me informed entire time . Super friendly and attentive
We had a great car-buying experience at Lithia. They were willing to work with our budget and made it hassle free to get into a very nice used car! Special shout outside to Alex and Andi for streamlining the process. I would definitely recommend Lithia of Johnston.
Great service!
I had a great experience looking at vehicles with Majid. Majid was amazing! 10/10 recommend going to him looking for options and a trusted opinion
Very friendly staff and service
Jontay was my service agent. He was always on top of what was happening with my car. He was personable and authentic. He cared about my experience. I would happily work with him again.
My service technician was incredibly helpful during a stressful repair. He kept me in the loop on what was happening and worked to get me a loaner car. I appreciate his attentiveness and his kindness.
Great experience with them. Things went smoother then I could imagine. Would definitely shop there again. Would definitely recommend them to anyone shopping for a vehicle.
A very pleasant experience! Would definitely recommend this dealership to anyone shopping for a vehicle.
I scheduled to drop off for some routine maintenance. I love the text update option.
Ok experience. They sure have many cars available and are very excited to sell them. My preference is to buy from a small dealership.
I love my new car, the entire purchase and transaction and delivery went great. Super easy and no stress what so ever. your sales team was terrific.
Prompt communication, quick service
Very nice and met all of our needs we love our vehicle and the people at the dealership
Stopped in to look at a Tahoe. The Tahoe needed a couple of things fixed but the sales manager assured my wife and I they could fix those. The sales person and manager told us the remote start worked but couldn't get the remote start to work. I have no reason not to believe the staff but we still haven't purchased the vehicle as we have not come to an agreement on price. Maybe we'll be able to come to an agreement.
Very accommodating with our travel needs while we waited for our service to be complete. The shuttle was on an extended trip, so a Lyft ride was scheduled and paid for instead. I was also notified of other recommended services that included estimates in case I wanted to complete those services as well. Communication was outstanding.
The Lithia team is organized, professional and respectful.
Very patient.
Great service and kind.
Majid helped get our vehicle and he was amazing! As was the finance manager!
Great service. Thank you.
Service was great. So far no issues to speak of post service. Only downside was finding out about added costs after I brought car in for what I thought was a simple oil change at 45+K, and ended up spending close to an additional $900 on other things that needed to be done with the 40K service. Car is a lease, so unclear why I had to pay for some of the 40K service to the vehicle. Communication during service was very good.
Bought a VW Tiguan. Majid and the team at Lithia VW made this process super easy and quick!
Customer service was beyond great, they really went above and beyond to take care of us.
Always very friendly and there to offer information also answer any questions I may have when at dealership or once I finally get a live person on the phone. Only issue I have is to get someone to answer the phone when calling to set up service appointment.
Service was completed in a timely manner.
Appointment was on time. Customer service was good. Waiting area was comfortable.
Stellar job all around.
I was served by the most professional staff
Amazing customer service!!!!!! Hands down the best customer service experience I’ve ever had at a dealership. Emrah, AJ and the whole team were fantastic, they all knocked it out of the park for us. They helped us get safely back on our road-trip after we had some warning lights come on in our Passat. I look forward to my next visit to Des Moines. We will definitely be back to buy our future Atlas from Lithuanian VW Johnston! 🙏
Well received and taken care of.
Fast & quick service. Mark was very nice and treated me with respect
OMG!!! ...you will not find a better vehicle purchasing atmosphere anywhere else! The staff here at Lithia VW is 2nd to none! Bought a beautiful 2019 Jeep Compass for an incredible deal! Far below SRP! They were very clear, thurough and precise throughout the incredibly "short" process! Absolutely no issues! (and if you ever had a problem, they instantly made it theirs! And addressed it in record time! Free oil changes for life too!!! I will certainly be doing business there again and again!
Our vehicle purchase experience was seamless and very smooth! We were able to complete almost everything virtually and only needed to come into the dealership to finalize finance paperwork and pick up our vehicle.
Everyone at Lithia does a great job. Friendly and Helpful. Jason Halstead helped me out last visit and has several times in the past. Very helpful and always a good experience.
EVERYTHING WAS GREAT EXCEPT THE SCHEDULING. WHEN YOU SCHEDULE YOU RECEIVE AN EMAIL THAT IT IS NOT A CONFIRMATION AND TO WAIT TO HEAR FROM THE ADVISOR. SO FOR 2 WEEKS I WAITED FOR A CALL TO CONFIRM. I ENDED UP HAVING TO CALL AND WAS TOLD ITS WAS CONFIRMED TO COME IN.
Had a great experience with Brian Baack and Dwayne Hill buying my new Jetta! Everything went smoothly and the customer service was excellent. Car was delivered sooner than anticipated date.
Had a great experience with Brian Baack and Dwayne Hill buying my new Jetta! Everything went smoothly and the customer service was excellent.
It was quick. In the past I used to spend much longer for an oil change but the appointment system works
It was clean and they worked hard to get approval for us. The car seems to be great
Mayo was a complete professional and wad willing to go out of his way to find what I was looking for. Financial department was exceptional as well. Great experience all around
Wonderful experience, everyone was super friendly and communicative. I felt supported throughout the entire process! Love the car too!!
I appreciated the personal service, the texts that gave me pertinent updated information, and the detailed recommendations report.
Great experience! Everyone was so helpful and kind. Even people who weren't working with us still made a point to chat for a few minutes. I would recommend Lithia to anyone!
They responded to my needs in a timely manner
Christian did a great job at showing me the features of my new Volkswagen and the trade in process went smooth and easy.
Was very friendly environment didn’t feel pushed I to buying the vehicle! Also Cato is amazing!
I had a problem that was taken care of promptly and I was kept informed and was notified when the issue was taken care of. It was great to work with a group of professionals that I really felt wanted to help.
Great communication. I had a few issues with a Jetta I had purchased privately. They helped identify a couple of items I did not see and, made quick repairs and even provided a loaner vehicle. Great service.
So easy to get service completed here.
Brian is great and I have worked with him for years. The process was smooth and I am very happy with my vehicle.
