Customer Testimonials

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Google Nov 26, 2022

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Google Nov 26, 2022

Fast & quick service. Mark was very nice and treated me with respect

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Cars Nov 18, 2022

OMG!!! ...you will not find a better vehicle purchasing atmosphere anywhere else! The staff here at Lithia VW is 2nd to none! Bought a beautiful 2019 Jeep Compass for an incredible deal! Far below SRP! They were very clear, thurough and precise throughout the incredibly "short" process! Absolutely no issues! (and if you ever had a problem, they instantly made it theirs! And addressed it in record time! Free oil changes for life too!!! I will certainly be doing business there again and again!

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Google Nov 17, 2022

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Google Nov 15, 2022

Our vehicle purchase experience was seamless and very smooth! We were able to complete almost everything virtually and only needed to come into the dealership to finalize finance paperwork and pick up our vehicle.

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Google Nov 13, 2022

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Google Nov 12, 2022

Everyone at Lithia does a great job. Friendly and Helpful. Jason Halstead helped me out last visit and has several times in the past. Very helpful and always a good experience.

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Google Nov 12, 2022

EVERYTHING WAS GREAT EXCEPT THE SCHEDULING. WHEN YOU SCHEDULE YOU RECEIVE AN EMAIL THAT IT IS NOT A CONFIRMATION AND TO WAIT TO HEAR FROM THE ADVISOR. SO FOR 2 WEEKS I WAITED FOR A CALL TO CONFIRM. I ENDED UP HAVING TO CALL AND WAS TOLD ITS WAS CONFIRMED TO COME IN.

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Google Nov 10, 2022

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Cars Nov 3, 2022

Had a great experience with Brian Baack and Dwayne Hill buying my new Jetta! Everything went smoothly and the customer service was excellent. Car was delivered sooner than anticipated date.

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DealerRater Nov 3, 2022

Had a great experience with Brian Baack and Dwayne Hill buying my new Jetta! Everything went smoothly and the customer service was excellent.

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Google Nov 2, 2022

It was quick. In the past I used to spend much longer for an oil change but the appointment system works

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DealerRater Nov 2, 2022

It was clean and they worked hard to get approval for us. The car seems to be great

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DealerRater Nov 1, 2022

Mayo was a complete professional and wad willing to go out of his way to find what I was looking for. Financial department was exceptional as well. Great experience all around

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DealerRater Nov 1, 2022

Wonderful experience, everyone was super friendly and communicative. I felt supported throughout the entire process! Love the car too!!

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Google Nov 1, 2022

I appreciated the personal service, the texts that gave me pertinent updated information, and the detailed recommendations report.

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DealerRater Oct 30, 2022

Great experience! Everyone was so helpful and kind. Even people who weren't working with us still made a point to chat for a few minutes. I would recommend Lithia to anyone!

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Google Oct 29, 2022

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Google Oct 26, 2022

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Google Oct 24, 2022

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Google Oct 21, 2022

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Google Oct 19, 2022

They responded to my needs in a timely manner

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Google Oct 19, 2022

Christian did a great job at showing me the features of my new Volkswagen and the trade in process went smooth and easy.

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DealerRater Oct 18, 2022

Was very friendly environment didn’t feel pushed I to buying the vehicle! Also Cato is amazing!

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Cars Oct 18, 2022

I had a problem that was taken care of promptly and I was kept informed and was notified when the issue was taken care of. It was great to work with a group of professionals that I really felt wanted to help.

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Google Oct 17, 2022

Great communication. I had a few issues with a Jetta I had purchased privately. They helped identify a couple of items I did not see and, made quick repairs and even provided a loaner vehicle. Great service.

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Google Oct 17, 2022

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Google Oct 17, 2022

So easy to get service completed here.

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Google Oct 14, 2022

Brian is great and I have worked with him for years. The process was smooth and I am very happy with my vehicle.

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Google Oct 14, 2022

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Google Oct 14, 2022

Great process, very professional. Christian was awesome!

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Google Oct 13, 2022

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Google Oct 13, 2022

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Google Oct 12, 2022

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Google Oct 12, 2022

The communication is exceptional. A loaner car has been given the two times I've needed service.

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Google Oct 11, 2022

Courteous.... timely... even when approached late in the day. Very approachable

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Cars Oct 11, 2022

Outstanding service department. communication is exceptional and things are done timely and courteously. i think that this has been the best of the dealership service departments that i have ever worked with, they will also be the reason i go back to purchase a car

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Google Oct 8, 2022

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Cars Oct 6, 2022

Best I've ever dealt with!! Chandra, Brian Braak, and Faris are the best people!! Great people skills, helpful, honest, professional, and friendly!! Overall, great experience!!!

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Google Oct 6, 2022

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DealerRater Oct 6, 2022

Best car buying experience I've had! Chandra Hendricks was my first contact and I have never dealt with anyone better! Brian Braak and Ferris were great as well! Highly recommend this dealership!!! Thanks to all! Ken

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Cars Oct 5, 2022

Although your express service took longer than I preferred, Jason and your service techs are top shelf people with top shelf skills . No matter when we have dealt with Lithia it is always a pleasure to visit and interact with staff .

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Google Oct 4, 2022

I had my SUV totaled few days ago and I was looking actively for a replacement vehicle. Volkswagen dealership is next to Audi and I was in Audi for etron test drive(bad experience especially due to staffs attitude) and after that without any plans I walked in Volkswagen. It was completely different eco system, staffs were friendly and maintained very well welcoming environment. Met with Alex and from Marketing team and explained him my need in terms of the SUV. First thing he asked genuinely, if everyone okay in the car crash. Long story in short we decided to ...

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Google Oct 4, 2022

Great experience! Love being apart of the VW family!

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Google Oct 4, 2022

I recently bought a new car before it had even been delivered to Lithia, and was paired up with Alex as my salesman. He and the managers I dealt with were accomodating, and understood that I wanted to reserve the vehicle before I purchased it. I have to say, that satisfaction is absolutely Lithia's first priority. In this day in age, that's respectable and very much appreciated by the staff I talked to- especially Alex. I felt he went out of his way to make sure that I was happy with my purchase, ranging anywhere from spending the ...

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Google Oct 3, 2022

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Google Oct 2, 2022

Outstanding service! Great group of professionals, in back and front

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Google Oct 2, 2022

Great service,dealer always does a great job.

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Google Oct 1, 2022

Great experience! I had appointment scheduled but when I showed up, they didn’t see it in the system. Still got me in. Timely communication and super friendly. Thank you!

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Google Oct 1, 2022

My first time at the service department for the 30k service on my Tiguan. Jason was helpful in getting me in and out in about an hour and a half. I waited in the lounge area and it was very clean.

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Google Oct 1, 2022

My main dealership is in Texas, but the service department here did a great job with my maintenance check up. I appreciated the service here!

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Google Oct 1, 2022

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DealerRater Oct 1, 2022

Alex was very helpful in getting me into my new Jetta. Great experience, I would recommend.

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Google Sep 29, 2022

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DealerRater Sep 29, 2022

I came in wanting to finance and keep my lease. Alex helped me quickly and made the process easy. After the paper work Dwayne walked us through the financial part. Both gentlemen we great to work with and I would definitely come back to work with the two of them again.

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DealerRater Sep 29, 2022

Great experience provided by the service department and Emerah was awesome to deal with. I would recommend them!

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Google Sep 27, 2022

Brian was the best. Did really well with my husband and I that have opposite approaches to buying a car

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Google Sep 24, 2022

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Google Sep 23, 2022

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Google Sep 22, 2022

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Cars Sep 22, 2022

MADE APPOINTMENT ON LINE. WHEN I ARRIVED I WAS GREATED AND HELPED VARY QUICKLY. I WAS OFFERED A RIDE TO MY DESTINATION OR A CAR IF NEEDED. MY CAR WAS DONE IN GOOD TIME FRAME.

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Google Sep 21, 2022

They got me right in and out

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Google Sep 20, 2022

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DealerRater Sep 16, 2022

Volkswagen went above and beyond and picked me up from work. I was able to finish paperwork quickly and leave the lot within an hour.

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Cars Sep 15, 2022

Was a great experience and then to get homemade cookies delivered to the house!! A+ Alex is a great salesperson and Dwayne in the financial office made it smooth

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Google Sep 15, 2022

Jason was very professional and made the process of getting my car serviced very easy.

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Google Sep 15, 2022

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Cars Sep 13, 2022

The Volkswagen dealership and Christian were great! Very easy to work with, patient with all my questions and i didnt feel pushed or rushed! I hadn't ever bought from a dealership only private parties and I definitely plan to purchase my next car here with them as well!

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DealerRater Sep 13, 2022

The Volkswagen dealership and Christian were great! Very easy to work with, patient with all my questions and i didnt feel pushed or rushed! I hadn't ever bought from a dealership only private parties and I definitely plan to purchase my next car here with them as well!

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Google Sep 12, 2022

I like your service department even though it can be difficult to get in touch with at times. Your service people are knowledgeable and very friendly and helpful

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Google Sep 9, 2022

Had routine service on my VW EOS. Timely service and they kept me informed of the progress along the way. Pleasant surprise to have a Mister Car Wash free wash included! Very relieved to know they work on these types of cars as it's difficult to find anyone willing to even touch them! Great first time experience!

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DealerRater Sep 9, 2022

On line booking worked and car ready within stated time of 90 minutes. More details on what was done to the car would have been helpful.

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Google Sep 8, 2022

Randy was excellent and helped me find the perfect vehicle after mine was totaled in the recent hail storm. He made the experience effortless on my end AND even worked with me to get some scratches fixed without an extra charge. He was not pushy which is always a plus!

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DealerRater Sep 7, 2022

Alex and Dwayne were very professional and made the car buying process a breeze. I feel like they have my back and will take care of me after the sale. Highly recommend this dealership!!

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Google Sep 6, 2022

My service tech was great!

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Cars Sep 6, 2022

Awesome dealership ! Fatima was great in sales and Alexander was friendly and professional ! Love the vehicle.Will do future business with this dealership.Look forward to recommending them.

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DealerRater Sep 6, 2022

Very nice dealership. Staff friendly and helpful . Mr. Crabb was my salesperson and made the process of purchasing very easy

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Cars Sep 5, 2022

I drove 2 hours to look at a used car they had. I did this because it was priced fairly and Christian answered my email promptly. I ended up buying the vehicle and found Christian and Feris to be easy to work with. They even stayed after hours to finish the paperwork. I would definitely recommend this dealership.

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DealerRater Sep 4, 2022

Working with Randy was a great experience! Everyone at the dealership made sure that my needs were met and were flexible with my schedule.

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DealerRater Sep 3, 2022

Great experience. Our salesman, Randy Crabb, was amazing. I'd recommend checking them out. We are super happy with our purchase.

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Google Sep 3, 2022

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DealerRater Sep 3, 2022

Nice and very friendly people in all of the departments. I would definitely recommend this dealership to anyone.

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Google Sep 3, 2022

time quoted for oil change was precise; I don't have a lot of time to sit at the VW shop and wait for my car so I appreciate others being respectful of my time. Customer service by the Service Manager was much appreciated as well as by the other customer service reps at the Service Shop

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Google Sep 2, 2022

They worked hard to get my car even earlier than expected! Great staff overall! Great experience!

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Cars Sep 2, 2022

Arrived at 9:30 for scheduled oil change and tire rotation. Tyler did a great job of checking me in and letting me know how long it would take. All went well.

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Google Sep 2, 2022

Emrah, was patient and helpful answering my questions. He was great to work with.

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DealerRater Sep 1, 2022

Brian Braak was amazing. He was very patient with me while I was trying to decide what I needed.

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Google Aug 31, 2022

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Google Aug 31, 2022

Great experience

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Google Aug 27, 2022

I was met immediately after walking in and car was taken back for service.

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Cars Aug 25, 2022

Everything was perfect. Love VW of Des Moines. Jason takes care of me. Love you Golf. Volkswagen makes a superior car for the money in my opinion.

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DealerRater Aug 23, 2022

We worked with Christian and Michaela. It was the easiest and lowest stress car buying experience we’ve had. They were great to work with and we’re happy with our new car.

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Cars Aug 22, 2022

Christian did a great job on taking care of me during this purchase. He answered every question promptly and help us thru the entire process

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Google Aug 21, 2022

Service was fast and on point!

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Google Aug 18, 2022

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Google Aug 18, 2022

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Cars Aug 17, 2022

"check engine" problem was fixed fast. I've been explaining about what have happened and what I should do to avoid next time situation like this.

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DealerRater Aug 13, 2022

I received incredible support from Faris and Michaela. They made the car-buying experience a very positive one for me! Highly recommend them!

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Cars Aug 11, 2022

I received very good service at Lithia of Des Moines. My service advisor, Tyler Weltha, was courteous, informative and knowledgeable, and I appreciate those qualities very much. It was a pleasure.

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Google Aug 11, 2022


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