Welcome to
Volkswagen of Des Moines

Last week I was in a car accident and my beloved Honda Odyssey was totaled. It has been one of the most stressful weeks of my life!! I was googling 3rd row vehicles for sale near me and a random Honda Odyssey happened to pop up at VW of DSM. Same exact year, make & model of my totaled vehicle. I made a phone call and was in contact with Riley, who gave me some information on the vehicle and I decided to come up for a test drive. Riley was not pushy at all, let me do my own thing, was happy to answer any questions I had, and extremely pleasant to work with. I ultimately got what I believe was a more than fair price on a vehicle that is in prestige condition for being 11 years old and has only had 1 previous owner. The process was extremely fast, professional and pleasant. It’s the only positive experience I’ve had in the last stressful week of my life and for that, I am grateful. Thanks again Riley!! Also shoutout to the finance guy - he was extremely professional and made everything very easy for me to understand.

Very good customer service and very helpful during the visit!

Actually had a good experience with Lithia to my surprise. Past experiences haven’t been great but this was a very smooth transaction.

Bret went out of his way in the freezing cold to make sure I was in the right vehicle. I must have looked at 5 different ones until I found my perfect Wolfsburg Edition Tiguan that checked off all the boxes for me. Everything was seamless to be honest and he made the day fun and not stressful. He has a great personality and knows how to do his job well. If he didn’t know the answer to something he found someone who did which is how we met Emir who is another awesome asset to their dealership. Again, he went out of his way to crunch numbers and gave me the best deal possible so I could drive away in my new car! I would highly recommend this crew! You won’t be disappointed!

Just bought my first ever brand new car and Jeff Weber was AMAZING. The whole VW team will give you an unforgettable experience. JEFF. JEFF. JEFF! ASK FOR HIM!

I bought a used car for my son from the dealership, which was actually my second one within a few months since my son hit a deer with the first one 🤷🏾‍♂️. We drove the car home but after getting home, the dash board was lit with all kinds of warnings. We decided to take the car back, and the manager on duty that day was nice enough to switch the car for a different one. I was grateful and my son was happy….to be continued, when I buy my third car from them😁. Bret, keep the smile going.

It was my first time going in to by myself a car on my own, and Jeff was amazing! He explained everything perfectly and made sure I got the best deal possible!

It's true Volkswagen in Des Moines has actually turned around to become a fully functional fantastic service I was so impressed I had a loaner vehicle I didn't even really have to do anything other than pick that up leave my car and within a day or so my ID 4 was repaired and fully inspected and that was it Christmas time I couldn't be more impressed thank you Volkswagen

I love Lithia! Great at taking care of my car and taking care of me! Keeps you updated on what’s going on!

Very helpful with my vechile.

Christian is a wonder salesman! We are loving our new VW Atlas!

Everything I went for was taken care of in a very timely manner

Very good. Stress free. Nice staff all arond

Emrah Tabakovic is the most helpful employee that I have met in a long time. Took the time to listen to what needed to be done and helped me through every part of the service process. Very communicative updated me with ever new update in the service and did whatever he could do to make the service process from beginning to end as smooth as possible. He really cares about his clients and I can tell he takes pride in his work. I recommend this gentleman the next time u get service done at Lithia Volkswagen of Des Moines he will give u 5 star service. That goes with whole Lithia Volkswagen team they care bout u and take pride in there work. 5 stars.

Emrah always gets me right with the best service on my golf!

Pleasant environment. AJ was very helpful and efficient, making the purchase an easy process. And the new Jetta is a great little car.

NO DETAILS, BUT VISIT WAS ALL POSITIVE!

Got me into the last model year of manual transmission GTI. Very helpful in getting the vehicle we were looking for

Emrah was fantastic. Great service and exceptional communication through the service process.

From the beginning to the end of my service. Jontay and everyone who helped assist me was very professional and great . From the Uber/lift rides and the communication I give them 5 stars

Great customer service, super friendly, and not pushy

Salesperson and Sales manager were very patient and fair with us. Great dealership

Staff was friendly, knowledgeable, and helpful. The waiting area was stocked with snacks and drinks with a television to pass the time, although my oil change was quickly completed!

Salesman Jeff Weber was very professional and easy going. The finance guy Brian was also very pleasant to work with. Not sure you get to pick your finance person, but if you can.

It was better than expected. This was my first car I bought without a co signer and considering it was my first 'big girl' purchase I was very satisfied. Specifically when it came to my Car Dealer (Sales Guy) Bret Sandman... His name is cool enough, on top of that though - I was able to connect with him very well personally and when it came to my preferences on a car. I gave my thoughts to him straight and he returned his advice. We went on multiple test drives to ensure I was making the correct purchase and in the end by 10/30/2024... I definitely did with his help! Considering he had only been there about a month - he was very knowledgable on Volkswagon details when I had question (as it has always been my dream Mom car but I had never known a lot about them). I finally got that 'Dream Mom Car' of mine which was a 2024 brand new Volkswagon Tiguan with Deep Black Pearl exterior and Cinnamon interior... with. y moonroof of course... gorgeous. Also - HE was the main reason I decided to buy my car. As for the Big Man (Assistant Manager) Jason Forte... He was stellar. Always available when I needed him regardless of his schedule and answered any question that Bret and I were both stumped on especially when it came to the financing part and choosing a car from there. I am sure he is a busy guy and I appreciate his help a ton. Side note: I am in sales and I did notice how he had fun with the team but when it became busy it really did come down to business which (as a manager of a way smaller team of reps myself) that is something that I appreciate about his leader style. Then there is the Money Guy (Finance Manager) Brian Fluegge. It is safe to say that I am not a big finance girl especially if we involve my Corporate Finance grade so... he was an amazing guy to have in this process. He helped me fully understand everything as well as answered all my questions. He even upsold me on all of the extras like GAP insurance and lifetime oil, but I am really happy about my double extended warranty for 10 years/150k miles. He is a real dad too so that helped me feel comfortable trusting him! Finally, there is the Dad/Mom (Sales Manager) Sejad Dubinovic. He was amazing. Besides helping with some numbers stuff and so forth, I didn't personally need his professional help a ton (not directly at least). He did help name my car "Roxanne/Roxy" though which he should be very proud of. His office name as the Office Dad and now Office Mom are there for a reason... Making sure everyone is feeling good and taken care of just like I am sure he does for his kiddos at home. Lastly.... there were a number of others that I interacted with such as AJ (who can put down a lot of caffeine lol) and Chris (who reminded me that Reign energy drinks are really good) and Noah and David and Jeffrey (who I received smiles from) and Edia and Hasan (who keep the cars and place looking great). Also Emir (who was great to converse with near the end of my buying process). Then there is Amalia (who I believe had a great pink colored setup in the back). It is safe to say I have found my new Car family and am excited for my next visit for Service where I will get the opportunity to meet more lovely people. Now i just need to post on all my socials to get the word out there to others! 100% recommend you come here for your next vehicle purchase! 😊