Welcome to
Lithia Volkswagen of Des Moines

It was a great pleasure working with Riley. He made the experience of purchasing a new vehicle a smooth and comfortable transaction. Riley is personable and knowledgeable. He answered all our questions with understanding and patience. If you are in the market for a Volkswagen, Riley would be a valuable resource for you.

I just want to say that we had an exceptional experience with Jaime Ramirez. We are from out of state and he took the time to send us videos and photos and willing to look into specific things we wanted to verify before driving down there. He was patient with all our questions and really thorough with everything. He helped us talk about ways we can get the car transported back to us. Wonderful experience. Make sure to ask for Jaime aka “Mondo”.

Great service. All advisors are helpful and very caring towards the customers here at Lithia Volkswagen.

We bought a used 2015 Denali, My salesman was Emir A. And was so nice~! It was such an easy process. Emir was not pushy and answered all my questions it was smooth and not stressful at all. all the people in the dealership we awesome! This is not a big deal but when I was being financed I didn't have to sit in the office staring at the walls!! Great experience all the way around! Highly recommend!

My experience at VW Merle Hay was beyond incredible! I highly recommend asking for Riley. He was amazing throughout the entire process and took the time to answer all of my questions. His knowledge, passion, and genuine care for his customers really stood out. I truly appreciate all of his help and couldn’t be happier with my new Tiguan!

Mando was great to work with!

Sejad, Mark, and Nick are great guys to work with. They were all very helpful and provided me total peace of mind with my new purchase. 10/10 would recommend working with them!

Sejad helped me tremendously when I needed help figuring out how to transfer out of my lease and what to do next. He took time with me and helped think through all of my options to make an informed decision. He was kind and so helpful.

I had an unfortunate situation with my Volkswagen that required a backordered part, and the repair ended up taking nearly five months. While the extended wait was completely outside of the dealership's control, the team at Volkswagen of Des Moines handled the situation exceptionally well from start to finish. Throughout the entire process, my Service Advisor, Jontay, and Service Manager, Mark, kept me informed with regular updates, typically checking in about once a month even when there wasn't much new information to share. Their communication and transparency gave me confidence that they hadn't forgotten about my vehicle and were doing everything they could while waiting for the part to arrive. The dealership also provided me with several excellent loaner vehicles throughout the repair process, allowing me to continue my daily routine without interruption. When my vehicle was finally ready, they went above and beyond by replacing the battery, brakes, windshield wipers, and other items that had been affected by the car sitting for such an extended period. As a final touch, they even detailed the interior and exterior before returning it to me. Although the delay itself was unavoidable, the level of customer service I received was outstanding. Jontay, Mark, and the entire Volkswagen of Des Moines team demonstrated professionalism, excellent communication, and a genuine commitment to taking care of their customers. They turned an unfortunate circumstance into a truly positive service experience. Thank you!

I had a great experience purchasing a new VW Atlas Cross Sport! Riley and Steve made the process easy and enjoyable! I really appreciate their help in facilitating the deal! I would highly recommend Lithia VW of Des Moines.

I bought a 2019 GMC from emir and he was very helpful and not pushy at all and made sure he got me a good deal! I would highly recommend!!

Volkswagen of Des Moines does not disappoint! Sejad was super easy and great to work with. Very tentative and was super knowledgeable on the best vehicle to fit our active family of 4. We are so excited for our new Volkswagen Atlas!! Thank you Sejad!