We very much enjoyed purchasing a car at VW Lithia! The sales team and financing team made the process very easy and we were able to pre-shop online which was nice.

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Ongoing concerns with my '16 VW Beetle. Radio security lock (they wouldn't believe me for 2 years until a fix came out), starter switch-not always able to turn car on or off. After asking about it twice ("make sure your foot is on the brake" duh!) they finally experienced it and ordered a part. No one called for a week. I finally called and, yes, the part is in. Got it scheduled and dropped off. Picked up that afternoon. When I started it the next morning, the oil light came on. I checked the oil and it was below the fill mark. Called dealer to ask about what to do. (Okay to drive, fill it myself, etc.) Called twice and each time got into telephone xxxx. Finally left a message with the receptionist. No call back. Called the next day and got in same telephone circle. Finally got back to the receptionist who asked if I'd like to leave a message!! Said I did yesterday. Couldn't find it at first then said she would make sure they saw it. Really angry by now. Finally called my salesperson who called me back and said to bring it in. Pulled in to service garage and young man asked me how he could help. I explained about the oil light. Service advisor came out and I explained the situation. He told the young man he could check the oil, got a rag, pulled the dip stick and looked at it. He looked at the service advisor. I said "Shouldn't he clean the stick" and put it back in to see the resting level?" Advisor directed him to do so while telling me VW's do often run a quart low. I told him the car was midway in mileage and time until the next oil change which seemed strange to me it would run low now. I told him they had checked my washer fluid when the car was in a few days ago but not the oil? He said if it's not involved in the service visit, they don't. Maybe they should. And don't get me started on the brakes. They squeak continually like it needs new brakes. Always been told for the last 2 1/2 years that there is moisture and they squeak's. Doesn't matter if it is dry as a bone out or snowy. They did look at the brakes at my request on the last visit (starter) and service advisor said they did show some wear but were okay. "Next time might get a better quality of brake." When I told him they were original and this was a leased car, he had no response. Not really happy with this dealership or the car.

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They were very helpful on my Jetta. Ron explained everything I needed to do. Even kept my car an extra since it wouldn't start for he didn't want to jump it he wanted to know why. Replaced my battery all is great now! Thank you

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I would like to offer my praise to the service personnel at Lithia VW in Johnston. The ease of making an appointment, and their ability to keep me informed about the progress and status of the work being performed helped me keep to my schedule of things that I was in DsM area to get completed, as I am from outside the metro area. Also, the technician, Jonny Rankin, is well qualified, thorough and highly recommended.

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I've used trhis dealerr' service since the 1990's. My daughter lives in this area so my wife and I travel from NJ out to here four time a year. We have two Tiguans and if servicee is irequired, I'll try to have it done here since this dealewrship in more conveniently located than any at home and they do great work at a far price plus have a very plesant staff..

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