Welcome to
Lithia Volkswagen of Des Moines

We had a wonderful experience with our purchase of our new Volkswagen Tiguan. Bryan Younts was amazing with communication , information and all around experience. Thanks Bryan for such a great experience.

On November 4th, 2026, We purchased a 2012 Jeep Grand Cherokee with 139k miles, It appeared to be in very good condition and had extensive service records going back to the day it was delivered to the dealer in 2012, The last entry of which was a brake service by Lithia Volkswagen in Johnson, Iowa on October 15th, 2026 whereas rotors and pads were replaced on both rear wheels. At about 60 miles into the trip home.The rear brakes developed a grinding noise and clunking noise at low speeds And we nursed the car back home since it was shorter and the brakes were still working. I contacted the dealer the next day.Having sent them a text that night informing them of tae problem, at which point they said I could drive it back to the dealer , and they would look at it, and when I pointed out that it might not be a good idea to drive it that far without knowing what the problem with the brakes actually was, they suggested I pay to have it towed ninety miles to their shop , so they could again look at it. I attempted to speak with the general manager unsuccessfully, calls to corporate achieved nothing either. Today November 9th, 2026, we took it to the highest rated independent shop in town who informed us that the issue was whoever performed the brake service at Lithia did not tighten the caliper bolts, the noise started because the lower bolt had completely backed out and fallen out, and the upper bolt was only holding on by about 5 threads when he looked at it so it was close to falling off completely. The fact that the only response from this company into life-threatening negligence on the part of their so-called technicians is corporate copy paste says everything you need to know. We are now having the jeep taken to the local jeep dealer for a thorough inspection to see if there's anything else we need to be aware of under the circumstances.

Communication was fantastic. I knew exactly what was going on from start to finish. The employees were very professional and answered all of my questions quickly. I would highly recommend Des Moines Volkswagen.

Ben was a great help as we were searching for a reliable used car for one of our kids. Knowledgeable and low-pressure. Really appreciated working with him. Thanks, Ben!

They communicate well

Emir, was awesome!! We bought a nice car in our price range, with no pressure. Great place to check out if you are looking for a car.

Alex was great to work with, friendly and wasn’t pushy. Very easy process for us.

Had a great experience! Ben made this process painless.

Excellent help from advisor.

Emrah is the best service advisor!

The sales team and finance were great Amir was a fantastic salesman

Alex. Good guy. Buy a car from him.