Needed new brakes (all four wheels) on a vehicle that was only 14 months old. Amber did everything possible to make the situation right. She was great!
great in getting my jetta In out in a timely manner
Sales dept is top notch but their service dept needs better and friendly customer service
I have never been to your place of business, but I have dealt with your parts manager Austin for all the things that were done to my 2015 VW Gof TDI SEL via telephone and e-mail. He arranged to pick up my vehicle because there was another recall, and sent me a loaner car for the duration. I had a Navigation update installed, which apparently was a first for everyone involved and a learning experience for all also! VW apparently changed the updating procedure in 2015, and it has been so expensive that very few owners have opted to have it upgraded. VW has so heavily protected this software that it is a pain to upgrade! AND quite expensive. One note about that... in every single country on this planet (EXCEPT the U.S.A.), this upgrade is free... no charge at all in any other country on the face of the earth!! And it is rather pricey too... it cost me nearly $400 for the whole upgrade, but at that it was considerably cheaper at Lithia VW than in Omaha, NE. I also had a pair of LED lights installed in the rear bumper in place of the lower reflectors. It adds tail lights, brake lights and turn signals in place of a simple reflector! I am very pleased with the results of that modification. Austin helped me with the scheduling, and he went way beyond what his job entails to give me my best experience with ANY dealer I have ever had in my 50 years of buying cars! Hang onto him, because he is a great asset to your company!!
This was the first time I have bought a brand new car for myself. I went to multiple different car dealerships and this one was the best. The moment we walked up to the door someone immediately greeted us and found someone who could help us find what we were looking for. I was honestly just looking at cars that day, but everything happened to fall into place and I found the perfect car. Everyone was very nice and helpful. I would definitely recommend this place to anyone looking for a vehicle.
Diagnostics on a recently purchased used car. The service department had been really helpful over the phone when a key fob had failed... they were great once I corrected that problem and got to the dealer to check out the rest of the car..,
Leave Us A Review